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or damage to the CITY's Equipment caused by Customer's negligence, intentional acts,or unauthorized <br /> maintenance and shall reimburse the CITY for the same,within thirty(30)days after receipt by <br /> Customer of a request for reimbursement. <br /> 7.2 CITY Access to Customer Premises. Where applicable,Customer shall provide the CITY with <br /> access to all Customer locations for purposes of installation, maintenance, and repair of CITY Equipment <br /> on Customer premises. The CITY shall provide reasonable notice under the circumstance to Customer <br /> prior to entering Customer's point of presence to install, maintain or repair any of the CITY Equipment. <br /> Customer will provide a safe place to work and comply with all applicable laws regarding the working <br /> conditions on the Customer premises. <br /> 7.3 Customer Equipment. Equipment and service beyond the point of demarcation and/or <br /> interconnection between CITY facilities and terminal equipment and the wiring at the point of <br /> demarcations shall be the responsibility of Customer. If Customer provides its own equipment,the CITY <br /> shall have no obligation to install, maintain or repair the equipment. If,on responding to a Customer <br /> initiated service call,the CITY and Customer jointly determine that the cause of the service deficiency <br /> was a failure, malfunction or the inadequacy of equipment other than the CITY's Equipment,Customer <br /> shall compensate the CITY for actual time and materials expended during the service call. <br /> ARTICLE 8-MAINTENANCE <br /> 8.1 Maintenance. The CITY holds a contract with a third party service vendor and has agreements <br /> in place to maintain a 24 hours,7 days a week,365 days per year(24x7x365) Network Operations <br /> Center(NOC) and Communications Management Center(CMC)who monitors the network, responds to <br /> customer requests, performs network troubleshooting and engages network engineers to resolve <br /> network issues and incidences. The CITY IT Help Desk will provide the first level of support and utilizes a <br /> trouble ticketing program to track progress. CITY IT Help Desk can be reached 24x7x365 by dialing <br /> (217)424-2703. The CITY shall perform regular and emergency maintenance on the network including <br /> upgrades to hardware and software,configuration changes or enhancements,or to increase network <br /> capacity and performance.The CITY, in conjunction with its third party vendors, has established a six <br /> hour maintenance window on Saturday morning beginning at 12:01 AM and concluding at 6:00 AM <br /> Central Time.The CITY will perform emergency network maintenance outside of this maintenance <br /> window based on the urgency of the maintenance.Customers of the network will be notified by email at <br /> least five business days in advance of planned maintenance and the CITY will attempt,when reasonably <br /> possible,to notify customers by email for emergency maintenance outside the maintenance window. <br /> ARTICLE 9-DEFAULT;SUSPENSION OF SERVICE <br /> 9.1 Customer Default. <br /> 9.1.1 Customer is in default of this MOU if Customer(a)fails to cure any monetary breach <br /> within five (5)days of receiving notice of the breach from the CITY; (b)fails to cure any <br /> non-monetary breach of any terms of the agreement within thirty(30)days of receiving <br /> notice of the breach from the CITY; or(c)files or initiates proceedings or has <br /> proceedings filed or initiated against it,seeking liquidation, reorganization or other <br /> relief(such as the appointment of a trustee, receiver, liquidator,custodian or such other <br />