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� <br /> Performance Outcomes <br /> The IT staff was included in a process to develop the following Performance Outcomes for the <br /> IT Department for FY2020. <br /> I. Total I.T. cost per City Employee <br /> II. %reduction in I.T. Help Desk tickets year over year <br /> III. %reduction of unplanned I.T. System's downtime year over year <br /> IV. %increase of hits on City Website year over year <br /> V. %of projects leveraging City Fiber in support of city and neighborhood revitalization <br /> year over year <br /> VI. Increase growth of citizen engagement with the City by measuring hits through a new <br /> Citizen Portal or App. <br /> Baseline data will need to be gathered in the first year for many of these measures, however, <br /> we do have some existing data to analyze for items I, II & III. <br /> City of Decatur 27 <br /> 2020 Budget <br />