R2020-184 Resolution Certifying the City of Decatur Public Transportation Agency Safety Plan

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o Review safety data entering through Customer Service feedback opportunities like social media,direct contact„phone comments and surveys o Design surveys to identify the passenger's experience o Ensure all aspects of the contracted services are following the clearly defined contract with the City o Provide monthly reports to the City on customer service data Employee Safety Reporting Program As part of the contracting process beginning in July of 2020,the City will require each contracted service provider to include an Employee Safety Reporting Program (ESRP)as part of their responsible bid package.The ESRP will include the importance of safety and hazard reporting,elements covering retaliation assurances for reporting safety risks and penalties for false reporting. The City, in addition to its internal Employee Safety Reporting Program,will require all contractors to develop an Employee Safety Reporting Program that applies to staff associated with Decatur Public Transit Service.The City as part of its oversight,will require reporting data on a monthly basis as part of the required performance and safety data reports. All hazards reported through the Employee Safety Reporting Program go straight to the Chief Safety Officer for review,assessment, investigation, mitigation and follow-up. If the hazard directly impacts the working relationship between two or more employees,the Chief Safety Officer will ensure no retaliation or hostile work environment will take place.The City and its contractors will ensure that no action will be taken against any employee who discloses a safety concern through the respective Employee Safety Reporting Program unless the employee engaged in the following: • Willful participation in illegal activity,such as assault or theft; • Gross negligence,such as knowingly utilizing heavy equipment for purposes other than intended such that people or property are put at risk;or • Deliberate or willful disregard of regulations or procedures, such as reporting to work under the influence of controlled substances. The contractor's Employee Safety Reporting Program encourages employees who identify safety concerns in their day-to-day duties to report them to senior management in good faith without fear of retribution.There are many ways employees can report safety conditions: • Report conditions directly to the dispatcher,who will add them to the daily Operations Log. • Report conditions anonymously via locked comment box in the driver area. • Report conditions directly to any supervisor,manager,or director. Examples of information typically reported include: • Safety concerns in the operating environment(for example,county or city road conditions or the condition of facilities or vehicles); 14