R2020-183 Resolution Authorizing Execution of an Agreement for Management and Operation of City of Decatur Public Transit Services with MV Transportation, Inc.

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32)Records and Reports: The CONTRACTOR must be familiar with National Transit Database and reporting requirements, and other such requirements, as may be required by the CITY and as indicated in Exhibit B. Breakdowns, road calls, missed trips (explaining the cause), and detailed records of all passenger complaints,comments and suggestions received shall be reported to the CITY. The CITY shall have the right to assess and audit any and all records associated with the service(s) provided under this Agreement. In addition, authorized regulatory agencies may be authorized to review the CONTRACTOR's service records in accordance with applicable law. CONTRACTOR shall maintain, at a minimum,the operations records referenced in the RFP as Exhibit B: City of Decatur Reporting Requirements of the RFP, including the following in two separate reports,a report for Fixed route and a report for Paratransit: a) Daily ridership by vehicle b) Daily ridership by wheelchair-bound passengers c) Daily mileage by vehicle d) Daily vehicle service hours by vehicle e) Trip log from each vehicle operator f) Dispatch records showing times for: 1. Receipt of service requests 2. Pickup point/drop-off point 3. Pickup assignment made 4. Actual pickup 5. Variance between requested times and actual pickup times 6. Actual delivery of passenger g) On-time performance h) Trip denials i) ADA eligibility certifications,trip requests/denials,complaints log CITY reserves the right to establish a standardized format with which CONTRACTOR must comply. CONTRACTOR shall prepare and maintain the following records and documents, and shall submit the following reports to the CITY: A. Monthly Summaries. CONTRACTOR shall prepare monthly summaries of the various required reports in accordance with established reporting schedules. These summaries shall include but are not limited to: mileage, hours, ridership, route-by- route operating data, fare data, accident report, incident report, in-service trouble calls, wheelchair use report, bicycle rack use report, special ridership categories as required, inventory of transfers, Ride Guides, route maps, day passes, telephone system data,bus cleaning,and other requested reports.DPTS reports shall distinguish all data points by CITY. This report will present the data by vehicle, service area and total system basis and will include a statement of existing or potential problems and suggested solutions. CONTRACTOR will record and report trip data for CITY. CONTRACTOR will maintain dispatcher's trip sheets and daily logs for review by CITY.Monthly summary reports shall be submitted to CITY no later than ten (10)Days after the end of each month.