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distribution of survey questionnaires or other actions necessary to obtain service related <br /> information. <br /> H. Meetings. CITY's Transit Administration or designee, and other appropriate CITY <br /> management staff and CONTRACTOR's Operations/General Manager and <br /> appropriate Key Personnel shall meet at least once a month to review the overall <br /> performance of CONTRACTOR and the administration of this Agreement. In addition, <br /> CONTRACTOR shall participate in all audits and reviews by paratransit and fixed route <br /> operations. <br /> 33)Records and Reports: The CONTRACTOR must be familiar with National Transit Database <br /> and reporting requirements, and other such requirements, as may be required by the CITY and <br /> as indicated in Exhibit B. Breakdowns, road calls, missed trips (explaining the cause), and <br /> detailed records of all passenger complaints,comments and suggestions received shall be reported <br /> to the CITY. <br /> 34) Liquidated Damages: The CONTRACTOR's failure to perform the contractually obligated <br /> services shall result in the assessment of liquidated damages as detailed in Exhibit C, City of <br /> Decatur Performance Standards.Liquidated Damages is a specific sum of money stipulated by <br /> the contracting parties as the amount to be recovered for each day of delay or each standard of <br /> performance not met in delivery of the product or completion of the contracted services.A formal <br /> letter from the CITY will document the date(s) of non-compliance or non-performance of the <br /> CONTRACTOR, and will detail to the CONTRACTOR the reason for the liquidated damages. <br /> If CONTRACTOR agrees to substantial schedule or route readjustments requested by CITY, <br /> CONTRACTOR shall be afforded a period of thirty(30) days following implementation of such <br /> changes, during which time no liquidated damages shall be assessed for failure to abide by <br /> adjusted schedule or route readjustments, to allow CONTRACTOR to make operational <br /> adjustments to meet CITY requirements. <br /> Liquidated damages shall be deducted automatically by the CITY from their respective invoices <br /> for the period(s) in which they occurred. The decision of the CITY is final with respect to any <br /> assessment of liquidated damages. The parties acknowledge that calculation of actual damages <br /> is impossible given the variety of factors influencing such calculation, including the impact on <br /> public safety caused by a failure to provide transit services, the impact on third parties, the <br /> disruption of commerce within the CITY and other factors. Accordingly, the parties have agreed <br /> to the liquidated damages contemplated herein as a reasonable facsimile of the actual damages, <br /> and not as a penalty. The CONTRACTOR expressly agrees that it has reviewed these liquidated <br /> damages and agrees that they are valid, enforceable and appropriate. <br /> 35) Indemnification. CONTRACTOR shall indemnify, defend, protect, and hold harmless the <br /> CITY, and its officers, directors, stockholders, representatives, subsidiaries, employees, and <br /> agents ("CITY indemnitees"), from and against any and all causes of action, claims, liabilities, <br /> obligations, judgments, or damages, including reasonable legal counsels' fees and costs of <br /> litigation ("claims"), arising out of the CONTRACTOR's performance of its obligations under <br /> this agreement or out of the operations conducted by CONTRACTOR, including the CITY's <br /> active or passive negligence, except for such loss or damage arising from the sole negligence or <br />