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decaturlI <br /> OPERATION OF TRANSIT MANAGEMENT SERVICES public <br /> M) <br /> cirtransit <br /> system <br /> : communication, and resources give the City the freedom to focus on the residents, while <br /> MV works to increase cost and operational efficiencies. <br /> Strengthening Our Labor Approach by Building on Existing <br /> Success <br /> Though the relationship between MV and Amalgamated Transit Union Local 859 hasn't <br /> always been tranquil, we are proud of our work with the union to build a relationship that <br /> supports the needs of the members, DPTS, and the ridership. We are currently working <br /> to ratify a new collective bargaining agreement and believe our approach to the <br /> • negotiations was critical in this milestone's success. <br /> : Additionally, turnover <br /> : continues to remain low for Average Years by Position <br /> most positions for this 25 23.76 <br /> service. Over the past six 20 <br /> years, MV has benefitted from 15.94 <br /> • low turnover through legacy 15 <br /> knowledge of the passengers 10 9.81 9.58 9.42 7.85 <br /> and service environment. 5.08 <br /> Keeping employees engaged 5 2.77 <br /> ' <br /> and committed to the service o <br /> requires several strategies. a�°� ���` �o� �fi` moo` <br /> q 9 a� `a <br /> Our goal in the new term is to p`� ��� v� a�� oe �� �Q �.�` <br /> continue our work on building oma ` Q Pa <br /> a stronger team through team <br /> building activities (when the threat of the pandemic allows) and through individual <br /> growth, including: <br /> coaching.r-- MV continues-to have 0) Quality customer <br /> u) When a customer <br /> 0 success with DriveCam service training allows <br /> I L) contracts with us, they <br /> and Mobileye the Company to �P gain access to their <br /> • division team and the <br /> p understand that part of customer retention, the collective insights of all <br /> a- retaining good adoption of new MV. Our many <br /> E operators is finding the passengers, reduced u) divisions benefit from <br /> root cause, exploring .0 employee turnover, a) leveraging the best <br /> ideas and approaches, 0 and improved practices from one• <br /> • and identifying .._ <br /> encourage continued • has an extensive <br /> learning. . . best practices shared with all <br /> MV TRANSPORTATION , INC . - RFP TRANSIT #2020-01 12 <br />