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_d10 rqw� <br /> d <br /> 11 <br /> CONCENTRIC <br /> INTEGRATION <br /> Exhibit A <br /> &Pp it Services ApE—l-'•(=:C'I e t r_'0%' I 221012Z <br /> 12 <br /> Customer: City of Decatur, IL Concentric Job Number: 210068.00 <br /> Concentric Integration, LLC (Concentric) agrees to enter into a support agreement with the Customer to <br /> provide support services based on the "Services" indicated below and in agreement with the Terms & <br /> Conditions and Service Definitions. <br /> Services c: Fees <br /> ■ Fixed Fee Services indicates a fixed scope as described in the attached Service Definitions. <br /> Since the scope is negotiated upfront, we are able to establish this price at the beginning of the <br /> contract. <br /> ■ Time and Material (T&M) Services denotes a variable scope determined by the Customer. T&M <br /> Services are requested on a case-by-case basis and are approved by a responsible <br /> representative of the Customer. Monthly invoices will be sent for T&M Services as they are used. <br /> Labor will be billed on the basis of our standard hourly billing rates for actual work time performed <br /> plus reimbursement of out-of-pocket expenses including travel costs. Labor rates differ for <br /> Concentric staff members. <br /> o The hourly rate charged is the same for regular hours, after hours, emergency service, <br /> weekend, holiday, and overtime. <br /> o There is no minimum call-out charge during normal business hours. There is a 1.0 hour <br /> minimum charge for after-hours emergency support. <br /> o Mileage for travel is billed at the IRS approved amount as calculated from the employee's <br /> office location to site visited during normal business hours, or from deployment location to <br /> the site visited for urgent service. <br /> o Travel time is charged at the same hourly billing rate indicated on the rate sheet. <br /> ■ Please see the attached Rate Sheet for our current hourly billing rates. Under this agreement, <br /> there is a fixed discount on labor of 5%off those standard billing rates. Please note that the rates <br /> listed on the attached rate sheet are our current rates and may increase during the term of the <br /> project. <br /> Description Included Fee <br /> Fixed Fee Services $34,260 <br /> Project Management px <br /> Proactive Maintenance ❑x <br /> Technology&SCADA Budget Planning p <br /> Third-Party Support Renewals xp <br /> Total Fee $34,260 <br /> 3676 Ridgefield Rd., Crystal Lake, IL 60012 - 815-788-3600 • wvdw.goconcentric.com <br />