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8 <br /> Time & Materials (T&M) Services <br /> Bfva/r-Fix/Repairsl <br /> Provide as-needed services. This service will be provided 24 hours a day.7 days per week for the length <br /> of this agreement regardless of standard working hours. Concentric's daytime and after-hours phone <br /> number is 815-788-3600. Concentric staff typically answers the phone during standard business hours. <br /> A call center answers the phone after hours or when staff is not available to answer. Concentric will <br /> return any phone calls for urgent service within 30 minutes from when the phone call is placed, and <br /> dispatch a staff member within 60 minutes if a site visit is required. <br /> ARaM vemenfs <br /> Occasionally, staff identify small changes to the system that can have large impacts on operational <br /> efficiency, safety, and quality. These improvements can be easily designed and built without use of <br /> Consulting & Design services. <br /> COMM/N7g&Design <br /> Through consulting and design, a system can be effectively maintained, improved, and upgraded. This <br /> service will provide for retained smaller project design services as it relates to IT infrastructure, <br /> instrumentation &controls, and Supervisory Control and Data Acquisition (SCADA). <br /> Project#210068.00 City of Decatur, IL <br />