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EXHIBIT A <br /> Technical contacts for DoIT <br /> DoIT NOC 312-814-3648 (312-814-DOIT) 'option 2" <br /> DoIT NOC escalation 11st: <br /> First level: <br /> Frank Walters—Network Architect <br /> Desk: 217-558-1102 <br /> Mobile: 217-725-0208 <br /> Second level: <br /> John Leonard -Network Services Manager <br /> Desk: 217-558-1121 <br /> Mobile: 217-299-6127 <br /> Third Level: <br /> LoriSorenson-Chiefof Network Operations <br /> Desk: 217-557-6565 <br /> Mobile: 217-306-0182 <br /> Technical contacts for Customer <br /> Customer NOC(217)424-2703 Customer NOC escalation list: <br /> First level: <br /> Jim Edwards- IT Director <br /> Desk: 217-450-2236 <br /> Mobile: 217-855-8715 <br /> Second Level: <br /> Name—Network Administrator <br /> Desk: 217-450-2243 <br /> 13 <br />