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7 Exhibit A <br /> Support Services Agreement 2022-2023 <br /> The following table details the SCADA-specific proactive services included under this Support <br /> Agreement, and at what frequency: <br /> Minimum Service Requency: <br /> Proactive Maintenance N/A Quarterly Twice Annually Annually <br /> PLC,OIT,&Control Panel Maintenance: <br /> • Check functionality of Control Panel UPS <br /> • Back Up Programs <br /> • Check Status of Fuses, Circuit Breakers,&Surge <br /> Protectors ❑ ® ❑ ❑ <br /> • Check Control Panel Thermal Management <br /> • Check for Environmental Issues with Water, Moisture, <br /> Dirt, Dust, etc. <br /> • Check for published PLC vulnerabilities and recommend <br /> upgrade(to be implemented using T&M Services) <br /> Radio and Cellular Router Maintenance: <br /> • Check signal strength and back up configuration ® ❑ ❑ ❑ <br /> SCADA Alarm Testing: <br /> • Manually test critical alarms(up to 50)from SCADA to ❑ ❑ ❑ <br /> ensure they continue to work properly <br /> SCADA Patching. <br /> • Apply security related updates and patches to SCADA ❑ ® ❑ ❑ <br /> software(excludes full version upgrades,which are <br /> handled under T&M Services) <br /> Documentation: <br /> • Verify&Update Network Diagram ❑ N/A N/A <br /> Ado ohb"& SCADA 04fo* ►tP/�rnn/n�► <br /> Budgeting for SCADA and related technology items can be used to help prioritize and guide decisions <br /> and overall budget planning for capital improvements, Concentric believes that providing advanced <br /> notice (where possible) of recommended equipment, software, security, and communications <br /> improvements will provide a much more effective planning and implementation cycle. When this service <br /> is selected, our senior level design staff intentionally review the system architecture to determine the risk <br /> and benefit of both inaction or selected improvements. Our staff discusses the recommended <br /> improvements, phasing, and costs with you and then provides a letter and prioritized table of <br /> recommended improvements that summarize the costs of the recommended initiatives. <br /> ie + kwktdW 7 <br /> Budget Planning&Cost Preparation(for following fiscal year) Budgetary <br /> Memorandum <br /> Client: What month would you like to receive the budget letter? <br /> Thiry100 Su,yfflwr#Renew�►/s <br /> The supported system includes hardware and software that may have applicable support and extended <br /> warranty agreements that are provided by a third party, such as the manufacturer or vendor/supplier. <br /> Project#220029.00 City of Decatur, IL <br />