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nron PON Se~y'!,ce Deliver' <br /> ........_. <br /> x � <br /> H.1.1. Training Requirements <br /> ITRON will provide standard training material and courses as outlined below to the CUSTOMER. In the event <br /> customized user training and material is requested,or addition training time is requested by the CUSTOMER,this <br /> shall be supported through the Change Order Process. <br /> As required for remote Software training, CUSTOMER will provide all logistics required to support training: a <br /> facility suitable to comfortably accommodate the maximum class size identified,a projections system that allows <br /> for presentation of class training materials,Wi-Fi access to accommodate requirements for a network connection <br /> in the delivery of training, student-issued PCs pre-loaded with requisite applications and/or enabled with remote <br /> access to required Environments,and any required test Equipment to execute hands-on segments of presented <br /> training. <br /> The CUSTOMER will identify a Trainer and/or Training Lead to assume ownership of the training and delivery of <br /> any further training sessions. <br /> The maximum class size is ten(10)participants;minimum is five(5)participants to ensure optimum participation. <br /> CUSTOMER will assign resources and ensure active participation in Training. <br /> ITRON will provide its standard training documentation;customization of training material is not included. <br /> H.1.2. J.2. Training Course Descriptions <br /> Type Description Module:"N"ami: <br /> End user/Operational End user/Operator has the operational knowledge to CCFN Operational <br /> Training-Remote maintain operate and troubleshoot the System and <br /> provide Tier 1 support. <br /> Example:Administrator that understand the <br /> configurations and use cases of the ITRON System. <br /> Statement of Work—City of Decatur,IL Confidential Page 12 of 22 <br />