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ITRON Ser vice Deiivery <br /> A. Introduction............................................................................................................................................................3 <br /> B. Glossary of Terms.................................................................................................................................................4 <br /> C. Project Overview...................................................................................................................................................5 <br /> D. Project Assumptions.............................................................................................................................................6 <br /> E. Technical and Design Assumptions....................................................................................................................7 <br /> F. Project Deliverables..............................................................................................................................................8 <br /> 10 <br /> G. Testing.................................................................................................................................................................12 <br /> H. Training................................................................................................................................................................ <br /> I. System Acceptance Criteria...............................................................................................................................13 <br /> J. Project Sign-off....................................................................................................................................................14 <br /> K. Transition to Itron Global Support Services......................................................................................................15 <br /> L. Service Fees&Related Details.........................................................................................................................16 <br /> M. Change Control...................................................................................................................................................18 <br /> N. Authorization........................................................................................................................................................19 <br /> O. Appendix A—Terms and Conditions.................................................................................................................20 <br /> P. Appendix B-Change Order Form.....................................................................................................................21 <br /> Statement of Work—City of Decatur.IL Confidential Page 2 of 22 <br />