R2022-94 Resolution Authorizing a Renewal Agreement with Live Strories for Forward Platform Known as AccessDecatur

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LiveStories Subscription Agreement FORWARD Navigator Program Details: Program goal: Provide outreach and marketing services related to assistance programs Conduct marketing activities to raise awareness about assistance programs Answer questions from the community Online Portal • LiveStories will build and host a branded online portal for the City of Decatur- Includes logo, photograph, text. • Build and host a public facing branded "Resource page"-this webpage will include all federal, state, and local resources in FORWARD. o Search and filtering capabilities for enhanced user experience o Businesses will be required to login or register to see more information or to apply to the resource. • Provide free access to all businesses, households, and individuals • Secure online registration for every business, household, and individuals • Programs supported: Federal, State, and Local as identified by the customer and LiveStories • Enable eligibility match between applicants and resources based on business/household/individual profile • Maintain an up-to-date resource catalog- LiveStorieswill consistently research and include federal, state, and localresources. • Provide access to pre-built reports • Offer multilingual support - provide portal content in multiple languages Call Center • Offer multilingual call center support to applicants —voice, email, and chat • Extended call center hours 8 AM - 5 PM weekdays hours • Assist with application & program support Marketing& Communication Services • Press release around new programs (federal, state, local) • Monthly personalized email to businesses and households • Push text message notifications about upcoming deadlines • Pitch articles to Herald & Review & WAND TV • Generate weekly social media content(Facebook, witter, NextDoor)