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MEMORANDUM 2022-22 <br /> DATE: June 16, 2022 <br /> TO: Honorable Mayor Julie Moore Wolfe and City Council <br /> FROM: Scot Wrighton, City Manger <br /> Jon Kindseth,Deputy City Manger <br /> SUBJECT: Resolutions Authorizing a Renewal Agreement with Live Stories for FORWARD <br /> Platform known as AccessDecatur <br /> SUMMARY RECOMMENDATION: <br /> Staff recommends City Council authorize the renewal agreement with Live Stories to continue <br /> the platform known as AccessDecatur providing a centralized single place portal of all the <br /> benefits available for both businesses and residents. <br /> BACKGROUND: <br /> The AccessDecatur portal was created to centralize not only the new grants and programs <br /> available to our community during the last two years of COVID; the City provided millions of <br /> dollars of relief to our community. We did not stop with just creating this portal experience for <br /> new programs,but to also bring in our existing benefit programs so that it may be a streamlined <br /> experience for our residents and/or businesses. <br /> With this new portal a person or business can complete a single login and application and receive <br /> assistance from multiple grant programs. When a person or entity builds out their profile details, <br /> the portal has the ability to notify programs and benefits for which a person or entity are eligible <br /> for; saving time and efforts on both the applicants side and the staff side. The programs and <br /> benefits will likely change over time, and an AccessDecatur FORWARD profile will ensure that <br /> our constituents are have a continually updated and streamlined process. <br /> In addition to being a mobile friendly easy to use portal,there is also backend reporting and <br /> capacity added to City staff who administer these programs. For example,this portal has a <br /> multilingual call center that can assist you with questions about the different grants and loan <br /> programs, as well as support with the applications. We have had positive feedback and strong <br /> interest in AccessDecatur portal since we rolled it out last year. <br /> STAFF REFERENCE: City Manager, Scot Wrighton or Jon Kindseth can address any <br /> questions related to this agreement. <br />