Laserfiche WebLink
cl <br /> 1"41* <br /> CONCENTRIC <br /> IN T E G RAT I ON <br /> Managed Support Agreement 2023-2024 <br /> Customer: Cit of Decatur, IL Concentric Job Number: 230362.00 <br /> Concentric Integration, LLC (Concentric) agrees to enter into a support agreement with the Customer to <br /> provide support services based on the "Services" indicated below and in agreement with the Terms & <br /> Conditions and Service Definitions. <br /> Services & Fees <br /> ■ Fixed Fee Services indicates a fixed scope as described in the attached Service Definitions. <br /> Since the scope is negotiated upfront, we are able to establish this price at the beginning of the <br /> contract. <br /> ■ Time and Material (T&M) Services denotes a variable scope determined by the Customer. T&M <br /> Services are requested on a case-by-case basis and are approved by a responsible <br /> representative of the Customer. Monthly invoices will be sent for T&M Services as they are used. <br /> Labor will be billed on the basis of our standard hourly billing rates for actual work time performed <br /> plus reimbursement of out-of-pocket expenses including travel costs. Labor rates differ for <br /> Concentric staff members. <br /> o The hourly rate charged is the same for regular hours, after hours, emergency service, <br /> weekend, holiday, and overtime. <br /> o There is no minimum call-out charge during normal business hours. There is a 1.0 hour <br /> minimum charge for after-hours emergency support (815-788-3600). Standard hours are <br /> M-Th 7:30 AM —5:00 PM and Friday from 7:30 AM — 12:30 PM. <br /> o Mileage for travel is billed at the IRS approved amount as calculated from the employee's <br /> office location to site visited during normal business hours, or from deployment location to <br /> the site visited for urgent service. <br /> o Travel time is charged at the same hourly billing rate indicated on the rate sheet. <br /> ■ Please see the attached Rate Sheet for our current hourly billing rates. Please note that the rates <br /> listed on the attached rate sheet are our current rates and may increase during the term of the <br /> project. <br /> 2023-2024-Description Included Fee <br /> Fixed Fee Services $68,650 <br /> Project Management ❑x <br /> Proactive Maintenance Qx <br /> Technology & SCADA Budget Planning �x <br /> Third-Party Support Renewals px <br /> Total Fee $68,650 <br /> 8678 Ridgefield Rd., Crystal Lake, IL 60012 - 815-788-3600 - www.goconcentric.com <br />