R2023-115 Resolution Authorizing Managed Support Agreement with Concentric Integration, LLC for South Water Treatment Plant SCADA System

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Managed Support Agreement 2023 Concentric monitors certain core infrastructure components using our remote support toolset. If problems are detected, labor to repair falls under Time and Material (T&M) services. There may be times where the cost to repair a component is greater than the cost to replace. In that case, we will discuss this with you and recommend replacement if that situation occurs. We require that supported devices have active manufacturer support contracts (warranties) in place prior to the agreement starting. If needed, these support contracts can be included in the Third-Party Support Renewals section below. Minimum Service Frequency:' Core Infrastructure Maintenance N/A Monthly Quarterly Annually Server Monitoring • Monitor for issues that may arise. • Review Windows System Logs. • Review Windows Services. ❑ ❑ ❑ • Apply Windows Updates. • Check Drive Free Space. • Verify&Update Anti-Virus Software. Backup monitoring • Monitor the success of the backups and verify their proper completion. ❑ ❑ ❑X ❑ • Perform annual test restore from backups. • Back Up SCADA applications, if applicable. Network Monitoring • Review networking device(routers and managed switches)logs to determine if any problematic conditions are occurring. ❑ ❑ 7x ❑ • Check networking devices for firmware update availability. (Actual updates will be performed T&M, if needed). Firewall Monitoring • Monitor security logs and configurations for suspicious activity. ❑ ❑ 0 ❑ • Check firewall devices for firmware update availability. (Actual updates will be performed T&M, if needed). Workstation Monitoring • Check workstation event logs for unusual or problematic events. ❑ ❑ © ❑ • Apply Windows Updates. • Verify&Update Anti-Virus Software. For Proactive Maintenance and Remote Access purposes, Concentric needs to install a secure software agent on servers and workstations covered by this support agreement. If this is not permitted, Concentric needs to be notified in advance of signing this agreement as it will substantially change the costs involved in providing the services contained in the agreement. 2 Service frequency implies human remote access or physical check-in on system. At its discretion,Concentric may utilize continuous monitoring software to supplement or substitute human intervention in fulfilling the Core Infrastructure Maintenance requirements. Project#230362.00 Cit of Decatur, IL