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section of this agreement, Concentric will provide the renewals listed in the Third—Party Support Renewal <br /> list on Page 10. <br /> Third-Party Support Renewals -Annual Deliverable Included? <br /> Renew Third-Party Support Contracts Contracts from OEM/Supplier <br /> Time & Materials (T&M) Services <br /> Break—Fix(Repairs) <br /> Provide as-needed services on request. This service will be provided 24 hours a day, 7 days per week <br /> for the length of this agreement regardless of standard working hours. Concentric's daytime and after- <br /> hours phone number is 815-788-3600. Concentric staff typically answers the phone during standard <br /> business hours. A call center answers the phone after hours or when staff is not available to answer. <br /> Concentric will return any phone calls for urgent service within 30 minutes from when the phone call is <br /> placed, and dispatch a staff member within 60 minutes if a site visit is required. <br /> Improvements <br /> Occasionally, staff identify small changes to the system that can have large impacts on operational <br /> efficiency, safety, and quality. These improvements can be easily designed and built without use of <br /> Consulting & Design services. <br /> Consulting & Desi_gn <br /> Through consulting and design, a system can be effectively maintained, improved, and upgraded. This <br /> service will provide for retained smaller project design services as it relates to IT infrastructure, <br /> instrumentation & controls, and Supervisory Control and Data Acquisition (SCADA). <br /> Project#230362.00 Cit of Decatur, IL <br />