Laserfiche WebLink
SERVICE APPROACH <br /> Prairieland Towing, Inc. ("Prairieland") is a family and locally owned towing company that has <br /> been serving the Decatur and Central Illinois area since 1993. Prairieland provides excellent tow <br /> truck service with a professional and timely approach. Its employees and drivers are kind and <br /> professional to customers, work with police officers to accommodate the needs of the Decatur <br /> Police Department in a timely manner, and take all situations seriously. From 2009 to 2020, <br /> Prairieland had the towing contract for the City of Decatur. Even after Prairieland did not receive <br /> a new contract,the company continued to work with the police and provide towing services in a <br /> professional and prompt manner until the new company had all of its equipment and <br /> infrastructure in place in Decatur. Prairieland is proud to serve and help the citizens of Decatur. <br /> SPECIFICATIONS <br /> Vendor Qualifications: Prairieland is licensed to do business in the State of Illinois. If Prairieland <br /> does not have all necessary licenses and permits necessary to operate this type of business,then <br /> Chad Richards, as President, agrees to immediately obtain the required licenses and permits if <br /> selected as a vender before performance is due under the contract. <br /> Response Time: Prairieland will always strive to arrive at the scene within 20 minutes of notice <br /> at any time of the day or night with appropriate equipment at the request of the Decatur Police <br /> Department and dispatch system. Prairieland has worked with the DPD in the past and had a <br /> reputation for always providing timely and professional towing services. <br /> Service Call Cancellation: Prairieland understands that the City has the right to cancel a request <br /> for services at any time, including up to the time of hook-up,without charge. Prairieland agrees <br /> that response to a service call, including arrival at the scene, without other action, does not <br /> constitute a service call where charges apply. <br /> Ethics and Conduct: Prairieland agrees to conduct operations under this contract in an orderly, <br /> ethical, and businesslike manner. Prairieland understands that this contract is sensitive in nature <br /> and that its employees would have to deal with the public on a daily basis. Prairieland already <br /> has a practice of ensuring that is employees are kind and extend common courtesy to the public <br /> and its customers. It will expedite release of vehicles in accordance with the terms of this <br /> contract; assist vehicle owners in retrieving documents from their vehicles to establish <br /> ownership; allow the owner to remove any unattached personal possessions; fully and politely <br /> explain the reason for the tow and all related charges; and attempt to resolve disputes in a <br /> prompt and polite manner. <br /> Vendor Personnel: If Prairieland is selected as the vendor, it will have sufficient, qualified <br /> personnel available for the operation of equipment and to staff the office facilities as required to <br /> perform under this contract. Prairieland will not employee any person who has been convicted <br /> of a felony or a crime of moral turpitude, without written consent of the Police Chief of the <br /> Decatur Police Department. Each wrecker will be operated by a driver who has all required <br />