R2023-201 Resolution Accepting Proposal of Truescreen Inc. for Background Check Services

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Financial Management DATE: 10/2/2023 MEMO: TO: Honorable Mayor Moore Wolfe and Decatur City Council Members FROM: Scot Wrighton, City Manager Ruby F. James,City Treasurer&Director of Finance SUBJECT: Resolution Accepting Proposal of Truescreen Inc. for Background Check Services and Ordinance Authorizing Fees Associated with Background Check Services Be Charged with Licensing Applications SUMMARY RECOMMENDATION: City Administration recommends the Council approval the attached Resolution authorizing the City Manager and Chief Financial Officer to accept the proposal of Truescreen, Inc. for background check services whereby the City utilizes the background check provider for prescreening of employee hires, and to meet compliance requirements connected with licensing applications required by city ordinances. Any background check fees associated with licensing applications will be paid by the individual applying for the license. BACKGROUND: Currently,Human Resources utilizes NEOGOV as a background check provider. The current provider takes up to two weeks to return background check information on incoming employee hires,which is significantly behind other background check provider return times. NEOGOV is outdated with their online capabilities and Human Resources staff is often required to follow up on information provided by employee candidates. Pricing for NEOGOV is typically S100 per background check. Representative users from finance,human resources and legal reviewed two potential systems for background checks: Truescreen, Inc. and Checkr. Truescreen's system was found to provide more functionality,provide quicker turnaround times of typically two days and was lower in cost overall. Their system met the overall needs of Human Resources and licensing. Additionally,the Chief Financial Officer has previous experience with Truescreen Inc. and found them to be very customer service oriented and prompt in their response times. In general,Human Resources uses background checks to verify education,work history,any criminal offences,and sexual offender history. Licensing uses background checks to comply with city code to check for various licensing requirements,which typically include having no felony charges,no sexual offender charges and no significant driving offenses for taxi cab licenses. Any fees associated with background checks for licensing applications would be charged to the individual(s)applying for the license application through an amendment to the Chapter 50 City Code. PRIOR COUNCIL ACTION: POTENTIAL OBJECTIONS: None anticipated. INPUT FROM OTHER SOURCES: None STAFF REFERENCE: Ruby F.James,City Treasurer& Director of Finance Penny Rogers,Human Resources Manager Matthew Sebek,Assistant Corporation Counsel Sarah Walker,Comptroller Amber Bennett,Accounting Assistant