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o Extension of work as the complexity identified exceeds what was expected by <br /> Customer or OpenGov. <br /> o Change in type of OpenGov resources to support the SOW. <br /> A-3: Deliverable Materials Acceptance Procedure <br /> Deliverable Materials as defined herein will be reviewed and accepted in accordance with the <br /> following procedure: <br /> • The deliverable material will be submitted to your Project Manager. <br /> • Your Project Manager will have decision authority to approve/reject all project Criteria, <br /> Phase Acceptance and Engagement Acceptance. <br /> • Within ten(10)business days of receipt, your Project Manager will either accept the <br /> deliverable Material or provide OpenGov's Project Manager a written list of requested <br /> revisions. If OpenGov receives no response from your Project Manager within ten(10) <br /> business days,then the deliverable Material will be deemed accepted. The process will <br /> repeat for the requested revisions until acceptance. <br /> • All acceptance milestones and associated review periods will be tracked on the project <br /> plan. <br /> • Both OpenGov and Customer recognize that failure to complete tasks and respond to open <br /> issues may have a negative impact on the project. <br /> • For any tasks not yet complete, OpenGov and/or Customer will provide sufficient resources <br /> to expedite completion of tasks to prevent negatively impacting the project. <br /> • Any conflict arising from the deliverable Materials Acceptance Procedure will be addressed <br /> as specified in the Escalation Procedure set forth in Appendix A-l: Communication and <br /> Escalation Procedure . As set forth in the"Customer Delays"provision of the Agreement, if <br /> there are extended delays(greater than 10 business days)in Customer's response for <br /> requested information or deliverable; OpenGov may opt to put the project on an"On Hold" <br /> status. After the Customer has fulfilled its obligations, Professional Services can be <br /> resumed and the project will be taken off the"On-Hold"status. <br /> • Putting a project"on Hold"may have several ramifications including, but not restricted, to <br /> the following: <br /> o Professional Services to the customer could be stopped; <br /> o Delay to any agreed timelines; or <br /> o Not having the same Professional Services team assigned. <br /> 2023 Statement of Work v2.1 <br /> 10 <br />