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Table of Contents <br /> 1.Overview and Approach 3 <br /> 1.1. Agreement 3 <br /> 2.Statement of Work 3 <br /> 2.1. Project Scope 3 <br /> 2.2. Facilities and Hours of Coverage 3 <br /> 2.3. Key Assumptions 4 <br /> 2.4. OpenGov Responsibilities 4 <br /> 2.4.1. Activity 1- Project Management 4 <br /> 2.4.2.Activity 2- Initialization 5 <br /> 2.4.3. Activity 3-OpenGov Use Cases 6 <br /> 2.4.4. Activity 4-Training 6 <br /> 2.5.Your Responsibilities 6 <br /> 2.5.1. Your Project Manager 6 <br /> 2.6. Completion Criteria 7 <br /> 2.7. Estimated Schedule 7 <br /> 2.8. Illustrative Project Timelines 8 <br /> 2.9. Charges 8 <br /> 2.10. Offer Expiration Date 8 <br /> Appendix A: Engagement Charter 9 <br /> A-1: Communication and Escalation Procedure 9 <br /> A-2: Change Order Process 9 <br /> A-3: Deliverable Materials Acceptance Procedure 10 <br /> Appendix B: Deliverables 11 <br /> B-1: Data Deliverables 11 <br /> B-2: Record Type Deliverables 11 <br /> B-3: Training Deliverables 12 <br /> Appendix C:Technical Requirements 13 <br /> 2023 Statement of Work v2.1 <br /> 2 <br />