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A. Manage your personnel and responsibilities for this project(for example: ensure <br /> personnel complete any self-paced training sessions, configuration,validation or <br /> user acceptance testing); <br /> B. Serve as the interface between OpenGov and all your departments participating in <br /> the project; <br /> C. Administer the Appendix A-2: Change Order Process with the Project Manager; <br /> D. Participate in project status meetings; <br /> E. Obtain and provide information, data, and decisions within ten(10)business days of <br /> OpenGov's request unless you and OpenGov agree in writing to a different response <br /> time; <br /> F. Resolve deviations from the estimated schedule,which may be caused by you; <br /> G. Help resolve project issues and escalate issues within your organization, as <br /> necessary; and <br /> H. Create, with OpenGov's assistance, the project plan for the performance of this SOW <br /> which will include the activities,tasks, assignments, milestones, estimates, and <br /> duration. <br /> 2.6. Completion Criteria <br /> OpenGov will have fulfilled its obligations under this SOW when any of the following first <br /> occurs: <br /> A. OpenGov accomplishes the activities set forth in"OpenGov responsibilities"section <br /> and delivers the Materials listed, if any; or <br /> B. The End Date, as agreed upon between the Customer and OpenGov during project <br /> planning, is reached. <br /> 2.7. Estimated Schedule <br /> OpenGov will schedule resources for this project upon signature of the order form. Unless <br /> specifically noted, the OpenGov assigned project manager will work with Customer Project <br /> Manager to develop the project schedule for all requested deliverables under this SOW. <br /> OpenGov reserves the right to adjust the schedule based on the availability of OpenGov <br /> resources and/or Customer resources, and the timeliness of deliverables provided by the <br /> Customer. <br /> The Services are currently estimated to start within two (2)weeks but no later than four(4) <br /> weeks from signatures, unless otherwise agreed upon between the Customer and OpenGov, <br /> and have an estimated end date of nine months after project kick off ("Estimated End <br /> Date"). The End Date will be agreed between Customer and OpenGov during project <br /> planning. <br /> 2023 Statement of Work v2.1 <br /> 7 <br />