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in all other areas of the City no refuse and recyclables shall be collected between the hours of <br /> 6:00 P.M. and 5:00 A.M of the following day. In the case of special events, the City Manager <br /> may allow special hours of refuse and recyclables pickup for no more than seven (7) consecutive <br /> days. <br /> 35. 3-7-. USE OF STREETS. When serving commercial producers, and when going to <br /> and from served residential areas, licensee shall use major or collector streets and avoid using <br /> residential streets unless not practically possible so to do. Except for hardship and special access <br /> customers necessitating alley collection as determined by the hauler, all collections will be upon <br /> streets. <br /> 36. 3.,8-. LIST OF CUSTOMERS. The licensee hereunder shall at all times keep a list of <br /> the names of his customers and their addresses and shall, upon request, deliver a copy of the <br /> same to the Finance Department. <br /> 37. 39-. LICENSEE TELEPHONE. Each licensee hereunder shall maintain an office <br /> and telephone service, which telephone number shall be plainly denoted on all vehicles required <br /> to be tagged under the provisions hereof and in the local yellow pages. Such licensee shall <br /> maintain reasonable office hours, and have a method for customers to speak to an employee of <br /> the licensee. <br /> 38. 40-. BILLING. Licensees hereunder shall bill their customers on a regular and <br /> consistent basis, but not more frequently than once every month. Licensees may use different <br /> methods for collection of payment of bills but with the exception of credit card processing fees <br /> licensee shall not charge different rates for in-person,by-mail, online or other payment methods. <br /> 39. 44-. RATE SCHEDULES. Monthly customer fees forag rbage and recycling <br /> services shall only be those specifically set forth herein and shall include the cost of garbage <br />