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(B)(6) of this Agreement, and inform the debtor that they may formally <br /> protest the offset within sixty(60)days of the written notice. <br /> 4. IOC Protest Process. If a protest is received,IOC will determine the amount <br /> due and payable to the local unit. This determination will be made by a <br /> Hearing Officer and will be made in light of all information relating to the <br /> transaction in the possession of IOC and any other information IOC may <br /> request and obtain from the local unit and the debtor subject to the offset. <br /> If IOC requests information from the local unit relating to the offset, the <br /> local unit will respond within sixty (60) days of IOC's request. IOC may <br /> grant the local unit an additional sixty (60) day extension for time to <br /> respond. The local unit shall complete an adjudication review with IOC in <br /> order to evaluate the local unit and the protest process prior to the offset of <br /> any State payments. <br /> 5. IOC Hearing Officer. The local unit hereby agrees to provide the Hearing <br /> Officer with any information requested in an efficient and timely manner in <br /> order to facilitate the prompt resolution to protests filed as a result of this <br /> Agreement. For purposes of this Agreement, any decision rendered by the <br /> Hearing Officer shall be binding on the local unit and shall be the final <br /> determination on the matter. The Hearing Officer may continue the review <br /> of a protest at his/her discretion in order to assure an equitable resolution. <br /> 6. Local Unit Call Center. The local unit hereby agrees to provide a working <br /> phone number which IOC will furnish to persons offset under this <br /> Agreement. The local unit shall ensure that the phone number is properly <br /> staffed in order to provide information about the debt the local unit is <br /> offsetting under this Agreement. The phone number for purposes of this <br /> Section and the Agreement is: 217-424-2417. <br /> 7. Debt Priorities. If a debtor has more than one local unit debt, the debt with <br /> the oldest date of entry on the System shall be offset first. <br /> 8. Transfer of Payment. Transfer of payment by IOC to the local unit shall be <br /> made in the form of electronic funds transfer(EFT). Nothing in this section <br /> or this Agreement shall limit the ability of either party to modify this <br /> Agreement at a later date in order to provide for an alternative method(s)of <br /> payment transfer. <br /> 9. IOC Refunds. If IOC determines that a payment is erroneous or otherwise <br /> not due to the local unit,IOC will process a refund of the offset, and refund <br /> the amount offset to the debtor. In the event the refund results in only a <br /> partial refund to the debtor, IOC will retain the fee referenced in Article III, <br /> Paragraph B, Section 2 above. The fee will only be refunded to the debtor <br /> in the event of a full refund of the offset amount. <br /> 10. Local Unit Refunds. The local unit is responsible for refunding monies to <br /> the debtor, including any and all administrative fees collected by IOC, if an <br /> offset occurred due to inaccurate debt information or over collection, and <br /> 5 <br />