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Schedule A:Statement of Work <br /> 1. SERVICES <br /> a. Orders for Services. <br /> i. FASTER will provide and make the Services available to Customer in accordance <br /> with the terms and conditions of this Agreement and any applicable written <br /> Quote signed by all parties,which becomes an Order. <br /> ii. In the event of a conflict between the terms of this Agreement and the terms of <br /> an Order,the terms of this Agreement will govern to the extent of the conflict <br /> unless the Order expressly states that it is intended to modify the conflicting <br /> terms of this Agreement, in which case the terms of the Order will govern to the <br /> extent of the conflict. <br /> b. Professional Services. <br /> i. If specified in an Order,FASTER will provide Professional Services to Customer in <br /> accordance with this Agreement and the applicable Order. <br /> 1. Data Extraction Support Services—optional add on service to support <br /> Customer with data extraction, mapping,and database population from <br /> existing database to FASTER Web MSSQL staging database. <br /> ii. FASTER will own any improvements,enhancements, configurations,or other <br /> derivative works to the Cloud Services made by FASTER in connection with the <br /> Professional Services. <br /> c. Training Services. <br /> i. FASTER shall provide training services via live, instructor led web-based internet <br /> sessions, live in person sessions,and via collateral materials for self-directed <br /> customer training.All training options shall include the instructional materials <br /> provided. <br /> ii. Training may include some or all of the following training;supervisory and <br /> administrative functions,technicians,train the trainer,operators,and other <br /> identified customer representatives. <br /> iii. All quotes for training options and/or combinations will be delivered in writing <br /> and only executed with Customer's authorized signature. Onsite training is <br /> recommended at key intervals based on customer need and/or deployment <br /> complexity.FASTER will provide quotes for onsite training as requested and/or <br /> as recommended at FASTER's then-current rates(unless specified in an Order, <br /> otherwise) plus travel expenses,which include airfare,ground transportation, <br /> parking, lodging, per diem,and administrative expenses. <br /> d. Implementation/Configuration Services. <br /> i. FASTER shall provide Customer with account setup information within fourteen <br /> (14) days of the effective date of Order. <br /> ii. To permit FASTER to perform historical data import, Customer shall provide <br /> FASTER with any requested configuration information and a copy of the <br /> Customer FASTER Win database and/or other external database as applicable. <br /> This typically is provided within twenty(20) business days of the applicable <br /> Order's effective date,or at a date mutually agreed upon within the project <br /> plan. <br /> e. Custom Work <br />