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5. Training is provided as requested by Customer.Options for training include initial "Go-Live <br /> Training," remote,web-based training, regional training sessions, progressive system <br /> administrator training, and onsite, in person training. Each option will be quoted, in writing,for <br /> Customer's review. Once accepted,the account management team will coordinate scheduling at <br /> the earliest mutually acceptable date. <br /> 6. Customer's Responsibilities: <br /> a. Customer's representative(s) must be qualified and authorized to communicate all <br /> necessary information. <br /> b. Customer accepts sole responsibility for any compatibility problems between the <br /> FASTER Web software and any other application software or non-current software <br /> programs not maintained or supported by FASTER. <br /> c. Provide all relevant information and supporting details necessary to clarify support <br /> issue(s). <br /> Term: <br /> A lapse in Software Upgrades&Support is defined as non-payment for 60-days. Customers who <br /> enter delinquent status may be subject to suspension of some or all services, including, but not <br /> limited to support, product updates,or access to cloud-based services. Removal of delinquent status <br /> will be at FASTER's discretion and may require a penalty payment and/or increase in recurring <br /> service costs. <br /> A customer may, at any time, license other FASTER software that will also have a Software Upgrades& <br /> Support fee.There will be an additional Software Upgrades&Support fee due at the time of licensing <br /> the additional software based on the associated licensing fee. Recurring service fees may be pro-rated <br /> to reflect term agreement pricing as is applicable. <br />