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PRIORITY GOAL #4 <br /> Select New Technologies to Improve Municipal <br /> Service Delivery, Create Efficiencies, and <br /> Enhance Access to Information and Services for <br /> the Citizens of Decatur <br /> OVERVIEW: So-called "Smart Cities"are communities that deploy technology to solve <br /> problems, enhance service quality and improve efficiency. Due to financial constraints,the city <br /> must select wisely from the many technology enhancement options now available to <br /> municipal governments so that only the most cost-effective solutions,and those most suited to <br /> Decatur's needs and goals,are considered. Cost-benefit analyses should be conducted for large <br /> technology projects before they are approved and deployed to verify that the advantages <br /> warrant the cost and outweigh potential liabilities. <br /> Key Implementation Strategies: <br /> Develop a technology plan for the city of Decatur identifying and illustrating the impact of available <br /> new municipal technology and whether it can add value to city's service delivery and the lives of <br /> Decatur citizens;and then use these tools to connect policies with measurable performance outcomes. <br /> 1. Create a review process whereby staff can continue to monitor and evaluate <br /> emerging technologies of relevance to Decatur and links them to performance <br /> outcomes and progress reports tied to strategic goals. <br /> 2. Staff will research, identify and recommend technology applications most libely to <br /> bring added value to municipal problem-solving in these areas: <br /> a. Crime reduction applications: neighborhood cameras &worn body cameras, <br /> other technologies to help law enforcement solve crimes. <br /> b. Artificial Intelligence deployed information-gathering mechanisms that can <br /> connect with traditional and non-traditional communication platforms to <br /> receive and disperse more and better communication to/from citizens. <br /> c. Create a more modernized website and a "Decatur App" directing citizens <br /> and visitors to special events, businesses, downtown parting spots, visitor <br /> and guest services, and add better transaction portals to improve the <br /> municipal customer interface experience. <br /> d. Incorporate EV charging into various commercial districts and other <br /> locations in accordance with the 2024 EV Plan. <br /> e. Investigate and implement other new technologies designed to increase <br /> citizen engagement, and streamline interactions between residents and City <br /> officials, to connect with underreached population segments. <br /> Page 6 <br />