R2024-92 Resolution Certifying and Adopting the City of Decatur Public Transportation Agency Safety Plan Amendment

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o Oversight of service following Americans With Disabilities (ADA)Act requirements under Federal Transit Administration's 49 CFR part 27, 37 and 38 o Conduct outreach when necessary to care givers or human service agencies to provide appropriate transportation services for individuals having difficulty using the paratransit transportation services o Identify areas of training needing modifications based on incident trends, new regulations or feedback from employees Contractor General Manager o Provide oversight and management of all City of Decatur contracted services o Communicate with the AE on a regular basis to update on services provided o Work with management staff to address identified safety risks or hazards o Oversee safety mitigation strategies o Ensure a high level of system safety in all departments o Conduct weekly management meetings to discuss safety and performance of contracted services Contractor Training Manager o Identify training programs needing modifications based on trends, regulation changes or Best Practices found through communications with local,State and Federal subject matter experts o Ensure employees are performing to the training standards o Ensure all trained employees are trained to proficiency o Track, document and maintain all safety information o Ensure all employees are current on training certifications, refresher training programs and new policy training o Coordinate with Operations and Maintenance Departments on training needs o Initiate, maintain and modify Safety Management System principles as needed to ensure the Agency Safety Plan(ASP) is being followed by all contracted employees o Participate in monthly safety committee meetings and convene the committee if a safety event occurs and immediate mitigation strategies are necessary Customer Service Manager o Work closely with Customer Service Representatives to identify safety and customer service issues needing immediate action o Review safety data entering through Customer Service feedback opportunities like social media, direct contact, phone comments and surveys o Design surveys to identify the passenger's experience o Ensure all aspects of the contracted services are following the clearly defined contract with the City o Provide monthly reports to the City on customer service data Employee Safety Reporting Program As part of the contracting process beginning in July of 2020,the City will require each contracted service provider to include an Employee Safety Reporting Program (ESRP)as part of their responsible bid 14