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® OPENGOV <br /> email,by both Customer and OpenGov,and documented as such via a: <br /> • Change Order-Work that is added to or deleted from the original scope of this SOW. <br /> Depending on the magnitude of the change, it may or may not alter the original <br /> contract amount or completion date and be paid for by Customer. Changes might <br /> include: <br /> o Timeline for completion <br /> o Sign off process <br /> o Cost of change and Invoice timing <br /> o Signed by OpenGov and Customer Executives approving funds. <br /> Change documentation will be mutually signed in accordance with OpenGov's SLA as <br /> defined in Section 7 General Assumptions of this SOW. Should that not occur, the change <br /> will be added to the next Executive Sponsor agenda for closure. <br /> Example of Changes that might arise during a deployment: <br /> • Amending the SOW to correct an error. <br /> • Extension of work as the complexity identified exceeds what was expected by <br /> Customer or OpenGov. <br /> • Change in type of OpenGov resources to support the SOW. For example Subject <br /> Matter Experts to address simplifying Chart of Account structure. <br /> 23 <br />