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Performance Outcomes <br /> I. Total IT cost per City FTE <br /> II. % reduction in IT Help Desk tickets year over year <br /> III. % reduction of unplanned IT System's downtime year over year <br /> IV. % increase of hits on City Website year over year <br /> V. % projects leveraging City Fiber in support of city and neighborhood revitalization <br /> year over year <br /> The following spreadsheet reflects data gathered so far concerning IT performance <br /> outcomes. Data for 2025 is annualized to establish an estimate of IT performance <br /> outcomes for the entire year. <br /> INFORMATION TECHNOLOGY <br /> Last Revised 8/18/2025 <br /> ESTIMATED <br /> FY2023 FY2024 FY2025 <br /> I. Total I.T.cost per City FTE $4,060.85 $3,921.63 $4,083.79 <br /> Data Source-Anthony Cooling <br /> II. %reduction in I.T.Help Desk tickets year over year -6.78% -1.25% -0.33% <br /> Data Source-Spiceworks Ticket Sysetm <br /> III. %reduction of unplanned I.T.System's downtime -2.56% -1.58% -0.53% <br /> year over year* <br /> Data Source-Manual Log <br /> IV. %increase of hits on City Website year over year 0.57% 0.41% 0.73% <br /> Data Source-WebMaster Google Analytics <br /> V. %of completed projects leveraging City Fiber in support <br /> of city and neighborhood revitalization year over year 7.14% 8.33% 4.76% <br /> Data Source-IT Project Log/completed Projects <br /> *Measured in Minutes <br /> Bad Outcome <br /> Good Outcome <br /> Notes: FY2025 results are estimated through the end of the year. <br /> 32 <br />