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Car 11 Date: 2/2/2026 <br /> Exhibit A <br /> CONCENTRIC <br /> INTEGRATION <br /> Managed Support Agreement 2026 <br /> Customer: City of Decatur Concentric Job Number: 2501542.00 <br /> Concentric Integration, LLC(Concentric)agrees to enter into a support agreement with the City to provide support <br /> services based on the "Services" indicated below and in agreement with the Terms & Conditions and Service <br /> Definitions. <br /> Services & Fees <br /> • Fixed Fee Services indicate a fixed scope described in the attached Service Definitions. Since the scope is <br /> negotiated upfront, we can establish this price at the beginning of the contract. <br /> • Time and Material (T&M) Services denote a variable scope determined by the City. T&M Services are <br /> requested on a case-by-case basis and approved by a responsible City representative. Monthly invoices <br /> will be sent for T&M Services as they are used. Labor will be billed based on our standard hourly billing <br /> rates for actual work time performed, plus reimbursement of out-of-pocket expenses, including travel <br /> costs. Labor rates differ for Concentric staff members. <br /> o The hourly rate charged is the same for regular hours,after-hours,emergency service,weekends, <br /> holidays, and overtime. <br /> o There is no minimum call-out charge during regular business hours. A 1.0-hour minimum charge <br /> for after-hours emergency support (815-788-3600). Standard hours are Monday through <br /> Thursday, 7:30 AM—5:00 PM, and Friday, 7:30 AM—12:30 PM, excluding major holidays. <br /> o Mileage for travel is billed at the IRS-approved amount as calculated from the employee's office <br /> location to the site during regular business hours or from the deployment location to the site <br /> visited for urgent service. <br /> o Travel time is charged at the same hourly billing rate indicated on the rate sheet. <br /> • Please see the attached Rate Sheet for our current hourly billing rates. Please note that the rates listed on <br /> the attached rate sheet are our current rates and may be subject to change during the project's term. <br /> Description Included 4000111111111. <br /> Fixed Fee Services $49,318 <br /> Project Management <br /> Proactive Maintenance l <br /> Technology&SCADA Budget Planning <br /> Third-Party Support Renewals $12,770 <br /> Total Fee $62,088.00 <br /> 8678 Ridgefield Rd., Crystal Lake, IL 60012 • 815-788-3600 • www.goconcentric.com <br />