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Error,or a request for Request and provide Root Cause <br /> enhancement/new applicable Analysis(RCA): <br /> functionality recommendations as to Not Available <br /> Example: when a Fix may be <br /> Generally,a cosmetic Error schedule in a future <br /> or an Error which does not release,or how to <br /> degrade Customer's use of proceed with a formal <br /> the product or system. enhancement request to <br /> Itron's product and <br /> delivery teams. <br /> Restoration Target: <br /> There is no restoration <br /> target for Severity Level 4 <br /> Issues. <br /> * Severity Level 1 and Severity Level 2 must be reported by phone to insure they are addressed under the <br /> appropriate severity level response process. Service Requests entered by email or Web access are generally <br /> addressed as a Severity Level 3. <br /> **Service Request opened on Non-production servers/ environments are entered as a Severity Level 3. <br /> STANDARD NAM Cellular AMI (Water& Gas) <br />