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R2026-150 Resolution Authorizing Execution of a Ticket Reseller Agreement and Addendum with FlixBus, Inc.
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R2026-150 Resolution Authorizing Execution of a Ticket Reseller Agreement and Addendum with FlixBus, Inc.
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7/31/2026 4:41:12 PM
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7/31/2026 4:41:11 PM
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Resolution/Ordinance
Res Ord Num
R2026-150
Res Ord Title
R2026-150 Resolution Authorizing Execution of a Ticket Reseller Agreement and Addendum with FlixBus, Inc.
Department
Econ and Com Dev
Approved Date
7/20/2026
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Docusign Envelope ID:B6CADOAA-883E-86E2-8389-B0B6F8D03C26 <br /> 1.6.The Reseller must make Bookings exclusively under its Agency Number and not any other agency <br /> number and shall treat the login credentials for the Platform and other information provided by FlixBus <br /> as confidential. <br /> 1.7. All Bookings made under its Agency Number or otherwise made by or on behalf of the Reseller will <br /> be treated as made by Reseller,whether or not Reseller intended to allow for any Bookings. <br /> 2.Reseller Responsibilities <br /> The Reseller undertakes: <br /> 2.1. to abide by the Terms & Conditions, including with respect to limitations on liability, <br /> indemnification,trademarks,and confidentiality; <br /> 2.2. to provide at all times a working computer with reliable internet access,a current internet browser, <br /> and a printer in the Location; <br /> 2.3.to provide Flix with one monitored and functioning e-mail address for registering the Reseller's <br /> employees or representatives on the Platform who are authorized to make Bookings and for receiving <br /> information about the products and services of Flix.In addition,the Reseller shall specify the telephone <br /> number of the Reseller's authorized representative; <br /> 2.4. to provide the customers(a)an official ticket for boarding, (b)a receipt as proof of purchase,and <br /> (c)upon request,a copy of the then-current Terms&Conditions for the Booking; <br /> 2.5. to proactively,and without any request by Flix,inform Flix of any special requests or other needs <br /> relating to the customers that are related to the transportation services sold, including, without <br /> limitation,disability,and luggage; <br /> 2.6.to offer customers all the payment methods available to the Reseller,in addition to cash payment where <br /> accepted; <br /> 2.7.to ensure that all personal information related to customers is contained in the Platform only and that <br /> Reseller does not maintain or disclose such data elsewhere and complies with all applicable data privacy <br /> regulations; <br /> 2.8. to provide Flix with all required documents in support of the Services provided on behalf of Flix <br /> and keep and maintain records of its activities and Bookings pursuant to this Agreement for at least <br /> two(2)years or as required by law; <br /> 2.9. to maintain suitable signage, provided by Flix designating the Reseller as a ticket reseller for Flix <br /> in an area visible to the general public; <br /> 3.Obligations of Flix <br /> Flix undertakes to provide the Reseller with the necessary login credentials for the Platform and to <br /> provide support to the Reseller in connection with or incidental to the Services. <br /> 4.Rights of Flix <br /> Flix reserves the right in its sole discretion to appoint other ticket resellers in the same geographic area <br /> as the Reseller,and to provide special offers to customers and to exclusively or non-exclusively promote <br /> or otherwise sell transportation services to customers through any other distribution channels. <br /> 5.Equipment. In its sole discretion,Flix may choose to place certain equipment such as Handheld Devices <br /> or a Ticket Vending Machine (NM), at Reseller's Location, provided Reseller approves of usage or <br /> placement of such equipment at the location. <br /> 5.1. Equipment Usage and Maintenance.Reseller agrees it is responsible for the daily management <br /> and maintenance of any equipment provided to Reseller under this Agreement. <br /> A. Handheld DeviceāIf any Handheld Devices are placed at the location,Reseller agrees it <br /> is responsible for the daily management of the Handheld Device. Reseller will use the handheld <br /> device in daily operations to make Bookings where convenient and to assist customers with <br /> disabilities, as needed and as required by law; however, Reseller should still allow for sales on <br /> other devices, such as a NM,when applicable.Sales transactions performed on the Handheld <br /> V.11.1 April2026 Page 2 of 12 <br />
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