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Terms & Conditions <br /> Terms & Conditions <br /> T2 Systems has made every effort to insure that all relevant information pertaining to the requested <br /> software, hardware and implementation services has been included in this quotation. Please check <br /> this quotation carefully. Our goal is to provide the most accurate information possible. <br /> T2 Provides <br /> Your Subscription Fee provides for the use of the Software, fixes, patches and updates to the <br /> Software and Support Services. T2 releases, on average, two upgrades per year. <br /> Maintenance and Support <br /> Normal business hours for Support staff are Monday-Friday from 8am to 8pm EST, excluding T2 <br /> approved holidays. Support for critical issues is available 24x7x365 via our emergency support <br /> process. <br /> Payment Terms <br /> Ongoing T2 Flex software (including handheld software) and hosting fees are billed annually and <br /> payable on the anniversary of the date the Flex software is accessible by your organization <br /> (Activation Date). <br /> Travel and Shipping costs are an estimate. Actual travel and shipping costs will be billed separately. <br /> Initial installation is billed on the following schedule: <br /> Flex <br /> Upon receipt of a purchase order, T2 will invoice 50%of the value for all items listed under <br /> Professional Services. An additional 25%will be invoiced when first sample is delivered, and the <br /> remaining 25% at `go live' of Flex on the Activation Date. <br /> eBusiness development will be billed 50% upon receipt of purchase order and the remaining 50% <br /> upon delivery. Credit card processing and internet payment gateway relationships are handled by <br /> the customer. <br /> Data conversion and interfacing will be billed 50% upon purchase order. T2 will bill an additional <br /> Page 3 of 4 <br />