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M0710R4LA SOLUTIONS <br /> STATEMENT OF WORK <br /> ASTRO 25 SYSTEM UPGRADE AGREEMENT II (SUA II) <br /> 1.0 Description of Service and Obligations <br /> 1.1 As major system releases become available,Motorola agrees to provide the system owner with the <br /> software,hardware and implementation services required to execute up to one system <br /> infrastructure upgrade in a two-year period for their ASTRO 25 system. Additionally, if <br /> purchased,the Security Update Service(SUS)coverage is defined in Appendix C. <br /> 1.2 The parties agree that the system owner will have, at their option, the choice of upgrading in either <br /> Year 1 or Year 2 of the coverage period. To be eligible for the ASTRO 25 System Upgrade <br /> Agreement II, the ASTRO 25 system must be at system release 7.7 or later. <br /> 1.3 Motorola agrees to provide minor software upgrades,known as"patch releases", which may <br /> include commercial Operating Software("OS")and application software patches and service pack <br /> updates when and if available. Currently,the parties acknowledge that Motorola's service includes <br /> Microsoft Windows and Server OS, Red Hat Linux, Sun Solaris and any Motorola software <br /> service packs that may be available. Motorola agrees to provide only patch releases that have been <br /> analyzed,pre-tested, and certified in a dedicated ASTRO 25 test lab to ensure that they are <br /> compatible and do not interfere with the ASTRO 25 network functionality. Corresponding 3rd <br /> Party software and operating system patches will be released quarterly upon successful completion <br /> of the regular test cycle or at Motorola's discretion. Once a patch release has been validated as <br /> safe for deployment on the radio network,Motorola agrees to post it on a Motorola secure extranet <br /> site for the Customer to download and deploy. <br /> 1.3.1 The parties agree that minor software upgrades, and patch release coverage,which <br /> include commercial OS and application software patches and service pack updates,will <br /> terminate should the customers system release version become more than 5 system <br /> release versions form the current shipping release version. <br /> 1.4 The parties agree that ASTRO 25 system release upgrades are considered"major"upgrades if they <br /> include commercial OS and application software updates as well as Motorola system release <br /> software. System releases shall be pre-tested and certified in Motorola's Systems Integration Test <br /> lab. ASTRO 25 system releases shall improve the system functionality and operation from <br /> previous releases and may include some minor feature enhancements. At Motorola's option, <br /> system releases may also include significant new feature enhancements as optional features. The <br /> SUA II does not include coverage for new optional feature software or hardware. Optional <br /> features may be offered for purchase. <br /> 1.5 The parties agree to the Eligible System Release Upgrade Paths available to the system owner as <br /> per the system release upgrade chart referenced and incorporated in Appendix A. <br /> 1.6 Motorola agrees that this Agreement entitles a Customer to past software versions for the purpose <br /> of downgrading product software to a compatible release version. <br /> ASTRO 25 System Upgrade Agreement II SOW May 1,2013 <br /> 1 of 10 <br />