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1. The Livery Company shall operate vehicles on all of the days and at all of the times <br /> that the buses of the Decatur Public Transit System are scheduled to be in operation, and <br /> throughout the entire service area of the Decatur Public Transit System, as these are <br /> determined by the City and as amended from time to time. <br /> 2. Vehicles operated by the Livery Company shall be conventional 4-door sedans, vans, <br /> or minivans, licensed and equipped according to applicable City codes, and shall at all <br /> times be kept in clean and comfortable condition, and shall be maintained in good and <br /> safe operating condition. Each vehicle and/or driver shall be equipped with a two-way <br /> radio or a cellular telephone. <br /> 3. The Livery Company shall establish and maintain a preventive maintenance program for <br /> all of its vehicles, including periodic mechanical inspections and pre-trip driver inspections. <br /> 4. The Livery Company shall at all times have sufficient vehicles and personnel <br /> available to meet the normal demand for service, shall not withhold or restrict service to <br /> Operation Uplift participants in any way, and shall not provide preferential service to <br /> non-Operation Uplift riders. <br /> 5. All drivers employed by the Livery Company shall meet the qualifications and <br /> requirements of the City codes and shall receive periodic training including disability <br /> awareness. <br /> 6. The Livery Company shall provide door-to-door service to Operation Uplift <br /> passengers, starting at the door of the building where the passenger is being picked up <br /> and ending at the door of the building that the passenger is going to. <br /> 7. The Livery Company's drivers shall be physically able to, and shall provide <br /> reasonable assistance to Operation Uplift passengers going to and from the vehicle, <br /> getting into and out of the vehicle, and in loading and unloading their parcels and <br /> personal effects. However, the Livery Company shall prohibit its drivers from attempting <br /> to lift or carry any passenger who is unable to walk and/or who requires a wheelchair. <br /> 8. The Livery Company's drivers shall be required to wait for Operation Uplift riders for <br /> no more than five(5)minutes at the pick-up point. After waiting for five(5)minutes, the <br /> trip may be recorded as a "No Show": i.e. the rider was not present. <br /> 9. The Livery Company shall strive to achieve the highest level of on-time customer <br /> service, including: <br /> A. The Livery Company shall have as a goal no (0%)trip denials. <br /> B. The Livery Company shall schedule all trips within one (1)hour before or <br /> after the requested trip times. (Trips scheduled more than one (1)hour before or <br /> after the requested trip times shall be considered to be denied trips.) <br /> - 4 - <br />