R2012-169 ACCEPTING THE AGREEMENT WITH T2 SYSTEMS, INC.

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T2 Hosted Service Customers Self Hosted Customers Assistance with upgrading T2 Flex Software Included Excluded Assistance with upgrades to Oracle database releases Included Excluded Assistance with installation of Oracle patches Included Excluded Access to Crystal Reports library of 400+/-reports Included Included Authorized Concurrent Users may participate in on-line T2 Systems training on Software upgrades Included Included Database rebuilds or repairs Included Excluded Section 13.10 Professional Services. "Professional Services" shall have the meaning set forth in Section 4.1. Section 13.11 Guaranteed Minimum Commitment. Subscriber shall be liable for the remainder of the current annual subscription fee once each annual term commences. Notwithstanding anything to the contrary contained herein, if the Software Subscription Agreement is terminated by 72 Systems for cause or by Subscriber for convenience prior to the expiration of the Guaranteed Minimum Commitment, the unpaid balance for the Guaranteed Minimum Commitment shall accelerate and be due and payable in full immediately upon acceleration. Section 13.12 Hardware Error. "Hardware Effor"shall mean a defect in the Hardware that prevents Subscriber and its Authorized Concurrent Users from accessing the Software through the Hardware. Section 13.13 Hardware Fee. "Hardware Fee" shall mean the fee set forth in the Quote for the initial term of. The hardware Fee is subject to change as provided in Section 6.2. Section 13.14 Hosting Error. "Hosting Error" shall mean a defect in the Hosting System that prevents Subscriber and its Authorized Concurrent Users from accessing the Software through the Hosting Services. Section 13.15 Hosting Services Fee. "Hosting Services Fee" shall mean the fee set forth in the Quote for the initial term of the Hosting Services.The Hosting Fee is subject to change as provided in Section 6.2. Section 13.16 Hosting Services. "Hosting Services" shall mean that T2 will install, operate, and maintain the Software on T2's Application Server, and provide to Subscriber access to T2's Application Server sufficient for Subscriber to exercise its subscription rights granted herein and for the Authorized Concurrent Users to communicate with, access and use the Software by way of the Internet. VERSION 080212 15