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throughout the entire service area of the Decatur Public Transit System, as these are <br /> determined by the City and as amended from time to time. <br /> 2. Vehicles operated by the Taxi Company shall be conventional 4-door sedans, vans, or <br /> minivans, licensed and equipped according to applicable City codes, and shall at all times <br /> be kept in clean and comfortable condition, and shall be maintained in good and safe <br /> operating condition. Each vehicle and/or driver shall be equipped with a two-way radio <br /> or a cellular telephone. <br /> 3. The Taxi Company shall establish and maintain a preventive maintenance program for <br /> all of its vehicles, including periodic mechanical inspections and pre-trip driver inspections. <br /> 4. The Taxi Company shall at all times have sufficient vehicles and personnel available <br /> to meet the normal demand for service, shall not withhold or restrict service to Operation <br /> Uplift participants in any way, and shall not provide preferential service to non-Operation <br /> Uplift riders. <br /> 5. All drivers employed by the Taxi Company shall meet the qualifications and <br /> requirements of the City codes and shall receive periodic training including disability <br /> awareness. <br /> 6. The Taxi Company shall provide door-to-door service to Operation Uplift passengers, <br /> starting at the door of the building where the passenger is being picked up and ending at <br /> the door of the building that the passenger is going to. <br /> 7. The Taxi Company's drivers shall be physically able to, and shall provide reasonable <br /> assistance to Operation Uplift passengers going to and from the vehicle, getting into and <br /> out of the vehicle, and in loading and unloading their parcels and personal effects. <br /> However, the Taxi Company shall prohibit its drivers from attempting to lift or carry any <br /> passenger who is unable to walk and/or who requires a wheelchair. <br /> 8. The Taxi Company's drivers shall be required to wait for Operation Uplift riders for <br /> no more than five(5)minutes at the pick-up point. After waiting for five (5)minutes, the <br /> trip may be recorded as a "No Show": i.e. the rider was not present. <br /> 9. The Taxi Company shall strive to achieve the highest level of on-time customer <br /> service, including: <br /> A. The Taxi Company shall have as a goal no (0%) trip denials. <br /> B. The Taxi Company shall schedule all trips within one(1)hour before or after <br /> the requested trip times. (Trips scheduled more than one(1)hour before or after <br /> the requested trip times shall be considered to be denied trips.) <br /> C. The Taxi Company shall have as a goal no (0%)missed trips. A missed trip is <br /> defined as any trip which is scheduled but not provided as a result of the Taxi <br /> - 4 - <br />