2012-82 AUTHORIZING AGGREGATION OF ELECTRIC LOAD AND ADOPTING ELECTRIC AGGREGATION PLAN

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be authorized resellers of electricity. As such their relationships with energy producers shall not be considered subcontracts for purposes of this document. XI. Member Services: Bidders will describe how they will provide membership education, including Aggregation and Opt Out notices, how they will respond to customer inquiries, how they will communicate with the public regarding the Aggregation Program and any other ongoing consumer education efforts. XII.Confidentiality: Bidders must describe the controls they have in place to guarantee the confidentiality of customer information. XIII. Customer Service. Bidders shall respond with information on how they will provide customer service to the City. XIV. New Accounts. Bidders will follow the process for adding new customer accounts to the Aggregation during the term of the Service Agreement as outlined in the Section — 6c "Move-in's and Move Outs" . 4. Qualification of Bidders Bidders must demonstrate that they satisfy each of the following requirements: • Maintain a certificate of serviced authority from the State of Illinois as a certified retail electric supplier and any and all other licenses or certifications required by the ICC; • Register as a retail electric supplier with Ameren IP; • Maintain a Service Agreement for Network Integration Transmission Service under Open Access Transmission Tariff; • Maintain the necessary corporate structure to sell energy power supplies to the Ameren IP residential and small commercial retail customers in Decatur; • Maintain an Electronic Data Interchange computer network that is fully functional at all times and includes back-up file saving systems, and is capable of handling the Ameren IP residential and small commercial retail electric customers in Decatur; • Maintain the marketing ability to reach all Ameren IP residential and small commercial retail customers in Decatur to educate them on the terms of the Aggregation Program and the Act, ensuring that marketing materials take into account multiple modes of communication including but not limited to regular mail using the City's envelopes, email distribution lists, websites, social media and phone contact; • Maintain a call center capable of handling calls from Aggregation Members with a minimum number of ten (10) lines and a description of the command of authority to resolve issues; • Maintain a local or toll-free telephone number for customer service and complaints related to the Decatur's Aggregation Program with a detailed plan for reaching multi- lingual customers or customers with disabilities; • Comply with Purchase of Receivables-Consolidated Billing ("POR-CB Program") facilitating Ameren single billing to participants of the Aggregation Program. • Comply with all applicable laws and regulations of the State of Illinois. 5. Bid Evaluation The City will evaluate the bids on the following criteria: Page 12 of 21