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F. The term of each Franchise Agreement and Competitive Video Service Agreement <br /> shall be determined by the City Council, the effective date to be pursuant to Subsection C. <br /> above. <br /> G. All renewals shall be in accordance with federal law, if applicable. <br /> 8. SERVICE RATES TO SUBSCRIBERS: CUSTOMER SERVICE. <br /> A. Providers may set their own service rates and conditions of service subject to the <br /> terms of a Franchise Agreement or Competitive Video Service Agreement. <br /> B. An up-to-date copy of all the Provider's rates, rules, regulations and policies having to <br /> do with subscriber service must be made available to customers, or on the Provider's Web site, <br /> and provided to the Municipality upon request. <br /> C. Providers shall institute reasonable consumer service standards consistent with <br /> Federal regulations (47 C.F.R. §76.309(c)) and as may be required in any Competitive Video <br /> Service Agreement or Franchise granted by the Municipality. A verified and continuing pattern <br /> of noncompliance with such customer service standards shall constitute a material breach of an <br /> agreement entered into pursuant to this Chapter 42. <br /> 9. SCOPE. <br /> A. This is an enabling ordinance authorizing the use of the Municipality's Public Right- <br /> of-Way for the provision of Cable Service and Competitive Video Service in the Municipality, <br /> but it does not take the place of any license or permit that may be additionally required of the <br /> Provider under Chapters 37 and 39 of the Municipal Code or any other provision of the <br /> Municipal Code or other applicable law, either currently or at some later date. <br />