Laserfiche WebLink
ty ler <br /> record layouts. An incomplete extraction can produce time delays and undesirable results during <br /> the actual conversion. <br /> Final Data Extraction <br /> The final data extraction will be performed on the day of or a day very close to the final <br /> conversion. This extraction will be coordinated with Tyler Technology's conversion personnel and <br /> implementation coordinator. <br /> Data Extraction Assistance <br /> In almost all instances the Client owns its data, but the current software provider's file descriptions <br /> will be considered proprietary information. There will be scenarios where the software provider will <br /> not provide file descriptions or will provide the descriptions for a fee. Any fees required by the <br /> vendor are the responsibility of the Client and are not included in the contract. In many situations <br /> the data will have proprietary fields with no easy solution for extraction. Tyler Technology's years <br /> of experience with data conversions has lead to many innovative techniques for data extraction. <br /> When the Client has exhausted their available options, Tyler Technologies can assist with the data <br /> extraction for additional fees. The Client will have the responsibility of contacting their sales <br /> representative for a quote for additional services. Upon receipt of a purchase order from the Client, <br /> Tyler Technologies will proceed with this assistance. <br /> Conversion Scheduling <br /> Once Tyler Technologies has received the data from the Client a three stage evaluation process will <br /> be implemented. Media will be evaluated as to its readability. Each data file transmitted will be <br /> reviewed as to its format, file description, and estimated complexity. When these two stages have <br /> been successfully completed, Tyler Technology's implementation coordinator will schedule with the <br /> Client a time for the data conversion, conversion assistance, and training. The third stage of the <br /> evaluation is more detailed and will follow in approximately 3 weeks. During this stage the data <br /> will be evaluated for its completeness, validity, and mandatory fields needed in the conversion. If <br /> problems arise during this process, Tyler Technologies will communicate to the Client the <br /> problems. The Client will be responsible for resolving the problems in a timely a manner as <br /> possible so that the schedule is not affected. If no problems arise then the Client can assume that <br /> Tyler Technologies is on schedule. <br /> Timing is an important element during a data conversion. Scheduling of the conversion will revolve <br /> around the most advantageous cutoff dates. For example, if a Client bills their utility customers at <br /> the end of each month, the best time to do the conversion would be during the last two weeks of <br /> the month. Financial conversions will be easier to validate if performed after a period has been <br /> closed. All of these elements will be discussed by the implementation coordinator with the Client <br /> during scheduling. <br /> Conversion Program Development <br /> After Tyler Technologies receives and validates the Client's data, the development of the <br /> conversion program will begin. During the development process, questions about the Client's <br /> current data or application may be raised. The Client is responsible for providing contact <br /> information for staff member(s) that are capable of responding to questions for each module being <br /> converted. <br /> It is important for the Client to understand that Tyler Technologies has a minimal amount of <br /> experience with the Client's current application. Questions raised by Tyler Technologies will be the <br /> Understanding the Conversion Process 3 of 4 <br />