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• �- <br /> - . - <br /> Deliver <br /> Implement Solution <br /> Visitor experiences can be delivered on a myriad of platforms and Iona warks <br /> with the ciient to distribute the material effectively to the target audience. <br /> We have delivered effective presentations via the Web {internet or intranet) <br /> or computer-based (via CD-ROM or DVD-ROM) or in print as appropriate. <br /> Gather Feedback <br /> Successfui delivery doesn't stop after the presentation is launched. Tona <br /> employs many approaches to gauge usability and effectiveness and can help <br /> set up appropriate measurement toois. <br /> Measure Resu/ts <br /> We can construct a series of inetrics to assure that the presentation is <br /> reaching its goals and objectives. The results of the metrics need to be read <br /> and understood to take the necessary actions to change and adjust the <br /> visitor experience. <br /> Modify as Appropriate <br /> The final step is to change and adjust the presentation so that it is delivered <br /> at its peak effectiveness and efficiency. <br /> 5/25110 18 of 18 The lona Group <br />