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. � � , <br /> 5. All drivers employed by the Cab Company shall meet the qualifications and require- <br /> ments of the City codes and shall receive periodic training including disability awareness. <br /> 6. The Cab Company shall provide door-to-door service to Operation Uplift passengers, <br /> starting at the door of the building where the passenger is being picked up and ending at <br /> the door of the building that the passenger is going to. <br /> 7. The Cab Company's drivers shall be physically able to, and shall provide reasonable <br /> assistance to Operation Uplift passengers going to and from the vehicle, getting into and <br /> out of the vehicle, and in loading and unloading their parcels and personal effects. <br /> However, the Cab Company shall prohibit its drivers from attempting to lift or carry any <br /> passenger who is unable to walk and/or who requires a wheelchair. <br /> 8. The Cab Company's drivers shall be required to wait for Operation Uplift riders for no <br /> more than five(5)minutes at the pick-up point. After waiting for five (5) minutes, the <br /> trip may be recorded as a "No Show": i.e. the rider was not present. <br /> 9. The Cab Company shall strive to achieve the highest level of on-time customer <br /> service, including: <br /> A. The Cab Company shall have as a goal no (0%) trip denials. <br /> B. The Cab Company shall schedule all trips within one (1) hour before or after <br /> the requested trip times. (Trips scheduled more than one (1)hour before or after <br /> the requested trip times shall be considered to be denied trips.) <br /> C. The Cab Company shall have as a goal no (0%)missed trips. A missed trip is <br /> defined as any trip which is scheduled but not provided as a result of the Cab <br /> Company's actions, or any trip whose actual pick-up time is more than one (1) <br /> hour after the scheduled pick-up time. <br /> D. The Cab Company shall have as a goal at least ninety-five percent(95%) on- <br /> time performance. <br /> E. The Cab Company shall strive to pick-up Operation Uplift riders no more than <br /> fifteen(15)minutes before or fifteen (15)minutes after the scheduled pick-up <br /> times. (Trip pick-ups that are more than fifteen (15) minutes before or after the <br /> scheduled pick-up times shall not be considered to be on-time pick-ups.) <br /> F. The Cab Company shall strive to pick-up Operation Uplift riders who have <br /> �� �� <br /> re uested will-call return tri s no more than forty-five (45)minutes after the <br /> q P <br /> rider calls for the return trip. (Trip pick-ups that are more than forty-five (45) <br /> minutes after the rider calls for the "will-call" return trip shall be considered to be <br /> late pick-ups. Trip pick-ups that are more than ninety(90) minutes after the rider <br /> calls for the "will-call"return trip shall be considered to be missed trips.) <br /> - 4 - <br />