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' E. The Cab Company shall strive to pick-up Operation Uplift riders no more than <br /> fifteen(15�) minutes before or fifteen(15)minutes after the scheduled pick-up <br /> times. (Trip pick-ups that are more than fifteen (15)minutes before or after the <br /> scheduled pick-up times shall not be considered to be on-time pick-ups.) <br /> F. The Cab Company shall strive to pick-up Operation Uplift riders who have <br /> requested "will-call" return trips no more than forty-five(45)minutes after the <br /> rider calls for the return trip. (Trip pick-ups that are more than forty-five (45) <br /> minutes after the rider calls for the "will-call"return trip shall be considered to be <br /> late pick-ups. Trip pick-ups that are more than ninety(90)minutes after the rider <br /> calls for the "will-call"return trip shall be considered to be missed trips.) <br /> G. The Cab Company shall avoid any undue delay, either at the point of pickup <br /> or enroute, and no trip for any rider shall exceed one(1)hour in travel time. <br /> 10. The Cab Company shall accept requests for trip reservations from Operation Uplift <br /> participants with the following limitations: <br /> A. Trip reservations shall be accepted on a next day basis (not 24 hours in <br /> advance) and trips may be scheduled more than one(1) day in advance. <br /> B. Requests for open"will-call"return trip reservations shall only be accepted for <br /> medical appointments or other trips where the return pick-up time can not be <br /> reasonably predicted. "Will-call"return trip reservations shall be discouraged. <br /> C. Same-day trip reservations or add-on trips shall only be allowed in very <br /> limited cases, such as to have prescriptions filled following medical appointments. <br /> � D. A pick-up time shall not be scheduled for less than forty-five (45)minutes <br /> following the last drop-off time for the same rider. <br /> 1 L The Cab Company shall provide a means to receive and shall accept requests for trip <br /> reservations from Operation Uplift participants between the hours of 8:00 AM and 5:00 <br /> PM, including on any day prior to a day that Operation Uplift is scheduled to be in <br /> service (i.e. requests must be accepted on Sundays and holidays). <br /> 12. The Cab Company shall provide adequate insurance and shall assume all liability <br /> associated with the provision of its services for Operation Uplift riders. The City shall be <br /> held harmless in all claims arising from the Cab Company's services for Operation Uplift <br /> riders. <br /> 13. Failure to comply with these operational requirements, or refusal to permit the City <br /> to monitor the Cab Company's compliance, shall be grounds for immediate suspension or <br /> termination of this Agreement. <br /> - 5 - <br />