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necessary to connect its IP-based facilities to the Municipality's community access television <br /> prograinmer's premises (or such alternate location as the Municipality designates at the time of <br /> its request) far use in providing community access video programming to all residential <br /> subscribers of AT&T's IP-enabled Video Service within the Municipality consistent with <br /> Appendix B ("AT&T PEG Community TV Overview" or such other descriptive overview of <br /> PEG Community TV as may be available), which shall be subject to periodic revisions. AT&T's <br /> obligation herein will begin when its IP-enabled Video Service subscribers in the Service Area <br /> reach one thousand (1000) subscribers or eighteen (18) months after the Effective Date, <br /> whichever comes first. <br /> 4.2 AT&T will provide quarterly, within thirty (30) days after the close of each <br /> quarter, to the Municipality, for use relating to or arising from the Municipality's PEG <br /> programming, a fee of one percent (1%) of the Gross Revenues, as defined by Section 2 L. of <br /> Chapter 42 of the , derived from AT&T's IP-enabled Video Service product delivered over the <br /> IP Network in the ROW. Such obligation shall begin when AT&T's IP-enabled Video Service <br /> subscribers in the Service Area reach one thousand (1000) subscribers, in which case AT&T will <br /> give thirty (30) days advance notice to the Municipality, or eighteen (18) months after the <br /> Effective Date, whichever comes first. AT&T shall have the right to charge its subscribers for <br /> this fee. <br /> 4.3 In accordance with Section 12 of Chapter 42 of the and Section 4.4 below, <br /> AT&T must provide the Municipality free of charge one (1) installation and monthly basic , <br /> service to one outlet to a share of public and parochial schools, municipal government buildings, !i <br /> fire stations, police stations, and library buildings that are passed by AT&T's system. AT&T �, <br /> shall not seek to offset costs associated with the requirements of this Section 4.3 against the <br /> franchise fees due under Section 3 of this Agreement or the PEG programming fee due under <br /> Section 4.2 of this Agreement, nor shall AT&T impose such costs on the schools or institutions <br /> receiving such free installations and service. <br /> 4.4 AT&T shall meet with the incumbent cable service provider(s) in the <br /> Municipality to determine who will provide service to which school or public building in <br /> accordance with Section 12 of Chapter 42 of the . If AT&T and the incumbent cable service <br /> provider(s) are unable to reach agreement as to who will provide free service to which school, <br /> governmental, or library building, the Municipality will confer with AT&T and the incumbent <br /> cable service provider(s) to determine the assignments in a reasonable manner. Failure of the <br /> incumbent provider to cooperate shall not relieve AT&T of its obligations under Section 4.3 of <br /> this Agreement. <br /> 5. Customer Service. An up-to-date copy of all of AT&T's rates, rules, regulations and <br /> policies related to IP-enabled Video Services must be made available to customers, or on the <br /> AT&T's Web site, and provided to the Municipality upon request. AT&T shall comply with <br /> customer service requirements consistent with 47 C.F.R. § 76.309(c), as in effect as of the <br /> Effective Date and as hereafter amended, for its IP-enabled Video Services as described below. <br /> 5.1 AT&T will maintain a local, toll-free or collect call telephone access line that will <br /> be available to subscribers to its IP-enabled Video Services twenty-four (24) hours a day, seven <br /> days a week. Trained AT&T representatives will be available to respond to customer telephone <br />