R2007-94 AUTHORIZING AGREEMENT - Laserfiche WebLink

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5.6 Refund checks will be issued promptly, but no later than either (i) the customer's next billing cycle following resolution of the request ar thirty (30) days, whichever is earlier, ar (ii)the return of the equipment supplied by AT&T if service is terniinated. 5.7 Credits for service will be issued no later than the customer's next billing cycle following the determination that a credit is warranted. 5.8 The following definitions shall apply to the terms listed below, as such terms are used in this Section 5: a. "Normal business hours" means those hours during which most similar businesses in the Municipality are open to serve customers. In all cases, "normal business hours" must include some evening hours at least one night per week and/or some weekend hours. b. "Normal operating conditions" means those service conditions that are within the control of AT&T. Those conditions that are not within the control of AT&T include, but are not limited to, natural disasters, civil disturbances, power outages, telephone network outages and severe or unusual weather conditions. Those conditions that are ordinarily within the control of AT&T include, but are not limited to, special promotions, pay-per-view events, rate increases, regular peak or seasonal demand periods and maintenance ar upgrade of the IP Network. c. "Service interruption" means the loss of picture or sound on one or more IP- i enabled Video Service channels. I 5.9 AT&T agrees to meet with the Municipality upon the Municipality's request, at a I time and place that is mutually agreeable to both Parties, to discuss and review customer � complaints. AT&T acicnowledges that customer complaints may be reviewed by the City Council. 5.10 To the extent there is a change in rates, programming services or channel positions, AT&T will provide notice to the Municipality as soon as possible in writing. 6. Service Area. AT&T, subject to the terms herein, will provide video services to all residences located within the Service Area (as of the Effective Date) within eighteen (18) months of the Effective Date. In an area annexed to the Municipality to which AT&T provides service after the Effective Date ("Annexed Service Area"), AT&T will, subject to the terms herein, offer video services to all residences in the Annexed Service Area within two (2) years of the effective date of the annexation. Upon a showing of legal, technical or other valid causes that make it impossible or unreasonable for the services provided for in this Section to be furnished by AT&T, the Municipality may give time extensions. Any such extensions shall be in writing and in response to a request in writing by AT&T with detailed justification. 6.1 AT&T will not deny access to its IP-enabled Video Service within the Municipality because of the income or minority status of the residents within the Municipality. AT&T may, subject to the terms herein, satisfy its nondiscriinination, Service Area and Annexed