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� � AT&T Business Network <br /> dt&t Customer Expectation Document (CED) <br /> Thank ou for choosin AT&T! We strive to deli t our custamers by delivering the ultimate integrated communication experience.We ' <br /> Y g � <br /> look forward to partnering with you so that together we can ensure a successful installation. ' <br /> How We AT&T Will Su ort You: <br /> Ensure that the service orders within the scope of your ABN project are submitted and provide estimated due dates. As order <br /> processing progresses,provide service delivery due dates. Service delivery due dates may have shorter or longer intervals based on <br /> actual network capacity,facility availability or service components required to fulfill your order. <br /> Note: Service s ecific orders cannot be laced until the billin structure has been established. <br /> The Order S ecialists will contact ou a roximatel 5 business da s rior to installation to confirm arran ements. <br /> The Billing Architect wiU meet with you or a designated representative to conduct a Bill Review to ensute that all services have <br /> been implemented and that you understand your AT&T ABN billing structure. Additionally,the Billing Architect will conduct follow-up <br /> bill reviews until all ordered services appear on the biIl statement. * <br /> Once im lementation is com lete,Lifec cle Mana ement of our com an will be transitioned back to a ro riate AT&T ersonnel. <br /> *In order to ensure quality with provisioning and the implementation of arders,AT&T Service Guides provide a 90 day interval to fully implement the <br /> contract,beginning with the first day of the customer's first full bill cycle. <br /> What AT&T Needs From You,Our Customer: <br /> Participation with the ABN Project Owner to discuss your ABN account structure. You should be prepared to provide a detailed <br /> list of services to be converted from another provider,including: <br /> ■ Telephone lines,with associated Billed Telephone Number,3-digit Customer Code suffix,and service addresses(from your local <br /> carrier bills). <br /> ■ If any lines use another Primary Inter-exchange Carrier(PIC),you will need to authorize AT&T to change PICs on such lines.If a <br /> PIC Freeze exists on any of your lines,you will need to contact the Local Exchange Carrier yourself to convert the lines to AT&T. <br /> Note:For mi tions/conversions,the Pro'ect Owner will discuss our existin AT&T structure and the im lementation to ABN. <br /> Assurance that your premise equipment vendors can give AT&T all technicai data required to support the application(signaling, <br /> framing format,line coding,feature requirements,etc.). <br /> (Deleted bullet stating Baseline/Coordinated services must be re-provisioned to Total Service.) <br /> Please let your vendor iznow that AT&T may contact them for service detaiLs. <br /> Assurance that equipment vendors are prepared to test the service on t6e scheduled due date. Please contact your ABN Project <br /> Owner as soon as possible if you will not be ready. <br /> I Note: Due Date Change and/or Cancellation Charges may apply if you elect to delay or cancel your order. Customers are required to <br /> accept service within 15 days of a confirmed Due Date and up through the 30�'day to schedule the cutover. Orders are subject to <br /> cancellation after the 30�'day.Please refer to the appropriate AT&T tariffs or successor Service Guide for additional terms and <br /> conditions ovemin our service. <br /> Are your business locations ezempt from any tages/surcharges,or located outside of the city limits? If yes,advise the Billing <br /> Architect and state the nature of our exem tion.Provide su rtin documentation. <br /> Partici ation with the ABN Billin Architect to define our account structure and Order S ecialist(s to com lete data atherin . <br /> How You,Our Customer Can Ensure a Timel Installation: <br /> By providing timely receipt of accurate information that directly impacts the due date of your service installation. Delays by you ar <br /> your equipment vendor will delay the instailation of your new service. <br /> By not changing your service request once your order has been placed. AT&T will make reasonable efforts to accommodate requests <br /> for changes to an order after it has been submitted. If the requested change necessitates a change in the Due Date,a charge may be <br /> assessed by AT&T. <br /> By contacting your ABN Project Owner as soon as possible to negotiate a new date if for any reason you are unable to meet the <br /> scheduled due date. <br /> —�g�� <br /> PaaP 1 nf 7 <br />