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Page Section# Section Name Comments <br /> City's Determination: <br /> Insight has inserted a requirement that the City must accept <br /> telephone answering sta.tistics which may include data from <br /> surrounding areas including Springfield and Lincoln. This <br /> requiremenf is inconsistenf the FCC's customer service <br /> obligations at 47 C.F.R. § 76.309. The City will not waive <br /> any rights it may have to enforce customer service <br /> obligations, including telephone response time, specific to <br /> the City's franchise area. , <br /> 21 6.2(a) Subscriber Network Insights' s Proposal: �' <br /> Drops to Grantee shall provide, free of charge,throughout the term of <br /> Designated this Franchise, Installation of one(1) Subscriber network <br /> Buildings Drop, one(1) cable outlet, and any required terminal <br /> equipment, if necessary, and the Basic Cable Service and the <br /> next most highly penehated tier of Cable Service offered by <br /> Grantee (presently the basic and Cable Programming <br /> Services Tiers) excluding pay-per-view,pay-per-channel <br /> (premium)programming, high-speed data services or newly <br /> created non video Cable Services without charge to the <br /> institutions identified on E�ibit B-1 attached hereto and <br /> made a part hereof, and such other public institutions <br /> subsequently designated by City as determined in City's sole <br /> � discretion. Grantee shall be responsible for the costs of <br /> extension for the first <br /> �one hundred(�9�twentv-five(125) feet as measured <br /> from Grantee's nearest active plant. The institution shall <br /> pay any net additional Drop or extension costs beyond the <br /> �ee�ne hundred(-399}€ee�-twentv-five (1251. <br /> City's Determination: <br /> Insight has reduced the distance for public building drops <br /> from 300 feet to 125 feet,presumably to match the FCC's <br /> customer service standards with respect to residential service <br /> drops. The City has specified a need for free service drops <br /> to certain public institutions. Insight has not proposed ariy <br /> information demonstrating that the costs associated with <br /> meeting this need and interest(i.e. a 300 foot drop) aze <br /> unreasonable or that the provision of such a drop length is <br /> technically infeasible. <br /> 21 6.2(c) Subscriber Network Insights' s Proposal: <br /> Drops to Grantee shall offer one(1) free Service connection, Basic <br /> Designated and Insi�ht Classic Cable Service and on-line cable modem <br /> 3 <br />