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CoachUSA Transit Services Customer �I <br /> May 2003 ', <br /> Pa � <br /> � <br /> e Two <br /> preliminary financial report for fiscal year 2003 (ended March 2003) is attached as <br /> Exhibit 3. <br />� First Transit and CoachUSA Transit Services share the values of customer service a.nd <br /> employee empowerment and we believe that the acquisition of Coach's transit business <br /> by First Transit will increase the resources available to continue, and improve upon, the <br /> quality services that you have come to expect. <br /> You have, or soon will have, been contacted by a representative of CoachUSA Transit <br /> Services to advise you of the pending transaction and initiate your local process for <br /> approving the assignment of your current contract to First Transit. Both Coach and First <br /> Transit are prepared to do whatever is required under your contract or local procurement <br /> processes to complete the assignment and make the transition as smooth as possible. <br /> First Transit representatives will be visiting your area and will be meeting with you to <br /> review any questions that you may have about our Company or the transition process. <br /> We are currently conducting meetings with the employees who serve your account and <br /> will be making them offers of employment in the near future. It is our intent to continue <br /> the operations as they cunently are, with the current employees, gradually integrating <br /> improvements. <br /> We are very excited at the prospect of welcoming you and your riders to the First Transit <br /> family! If you have any questions regarding either the contemplated transaction, the <br /> transition process or our Company, you should feel completely free to contact me by <br /> phone at 513.684.8701 or by electronic mail at Rich.Clair@FirstGroupAmerica com. <br /> Best, Safe Regards, <br /> l <br /> Richard C. Clair � <br /> President <br />