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as well as from a review of completed driver manifests. Specific information that shall be <br /> gathered or developed shall include: <br /> ♦ The number of subscription versus non-subscription trips; <br /> ♦ A distribution of trips by time of day; <br /> ♦ The number of trips by persons who use wheelchairs; <br /> ♦ On-time performance; and <br /> ♦ Typical on-board ride times. <br /> It is anticipated that this information might not be part of regular monthly reports. If not, the <br /> Contractor shall generate this information from a sample month of completed driver manifests. <br /> The Contractor shall also request the input of operations staff on the current service delivery <br /> structure—both the advantages and issues. This shall include speaking with the <br /> reservationists/dispatchers as well as drivers. <br /> Finally, the Contractor shall inspect the vans. Particular attention shall be given to the interior <br /> seating capacity,wheelchair securement areas, and the overall interior lay-out. <br /> Taxi Operations <br /> T'he Contractor shall then spend one day at each of the contractor sites observing the actual <br /> operation. The Contractor shall meet with contractor management staff to review how the <br /> company is structured and how the City ADA paratransit service is incorporated into overall taxi <br /> operations. This shall include much of the same information listed for the van operation above, <br /> but also information specific to taxi operation. It shall include information about: <br /> ♦ How drivers are employed(independent operators, employee-drivers, etc.)and paid; <br /> ♦ Driver turnover records(date of employment); <br /> ♦ Fleet information(number of taxis,the age and mileage of each vehicle); <br /> ♦ The total number of drivers,the number participating in the City service, and current <br /> shifts of participating drivers; <br /> ♦ The phone system structure; <br /> ♦ Reservations/dispatch staffing and shifts; <br /> ♦ How trip requests are stored and then recalled for same-day dispatch; <br /> ♦ How same-day return trips are handled; <br /> ♦ Response times given to riders when the call is received in advance or on a same-day, <br /> "will-call"basis; <br /> ♦ The technology used(if any)to take and store reservations and to dispatch trips; <br /> ♦ Procedures for dispatching rides; <br /> ♦ The handling of ongoing trips; <br /> ♦ Procedures used to group trips(particularly ongoing,repeat rides); <br /> ♦ The handling of no-shows; <br /> ♦ Driver pre-employment qualifications and post-employment training; <br /> ♦ The type of service data that is captured and reported. <br /> Decatur Public Transit System 13 Paratransit Planning Study Agreement <br />